Big expensive mistake

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Fisher and Paykel DD 603 Double Drawer
★★☆☆☆
2.0
27.0% of users recommend this
  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

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Cambridgemummy's review of Fisher and Paykel DD 603 Double Drawer

“Big expensive mistake”

★☆☆☆☆

written by Cambridgemummy on 24/03/2014

The Fisher and Paykal double drawer dishwasher looks great and dinner party guests are always impressed that you have one but sadly the reality doesn't live up to the hype. Only buy this machine if you're looking for an absorbing new hobby because it will take up most of your free time. It's high maintenance, has to be stripped down and cleaned once a week to 'degrease' it. The dishes are rarely completely clean when a wash cycle is finished, everything is gritty and about half the load has to be rewashed. It's not helped by the fact that the jet arm is incredibly easy to block because it sits so close to the dishes, the tip of a knife poking through the cutely basket or the handle of a saucepan pointed in the wrong direction is enough to do it. If this happens the dishes don't get more than a gentle rinse. The cutlery basket is such poor quality it virtually melts and has to be replaced once a year. I've also replaced all the shelves at least 3 times in the last 6 years. Don't get me started on customer service when it breaks down (which it will). The right hand doesn't know what the left hand is doing and they frequently cut you off in the middle of a conversation. I've been waiting 3 months for my machine to be fixed because the part I need is out of stock. I'd love to rip it out and buy a 'normal' dishwasher but since it's an integrated model it would ruin my units and the kitchen would never really look right afterwards. I'm tempted to move house just to solve the problem!

  • More than 1 year

    Owned Product For:

  • Ease of Use

  • Durability

  • Style

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Fools's Response to Cambridgemummy's Review

Written on: 18/06/2014

I have had my dd fisher for over 8 years love it. All I have had done in that time was 3 motors. The dishwasher is so easy to maintain and clean. Even normal dishwashers can leave grit . Maybe you are using the wrong cycle.

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Cambridgemummy's reply to Fools's Comment

Written on: 18/06/2014

I'm 47 years old, I think I know how to operate a dishwasher thanks very much. You've been through 3 motors? How is that a good thing? I know people who've had the same 'normal' dishwasher for 10 or 15 years without replacing a motor at all. A new motor every couple of years us not acceptable, it speaks volumes about the poor quality of this product and I stand by my comments.

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Duffersdev's Response to Cambridgemummy's Review

Written on: 14/07/2014

We have had a double drawer dishwasher for less than 4 years and as mnay faults. Fisher and Paykel extended our warranty by 6 months but it has now developed another fault with the sensor thinking that the drawer is still open. This will cost over £200 to fix.

Yes, they look stylish but would never, ever buy again. For the money paid, this is an unrelaible product

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