Get your facts right people!

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Guest's review of BT 118 500

★★★★★

“Get your facts right people!”

Written on: 28/04/2013

I have read all the reviews about 118 500

1. BT provide a FREE directory service for blind and disabled people, the number is 195;

2. If you ask how much the service costs you will be told;

3. If you want connected it is compulsory for the operator to advise you that it is £1.99pm

4. 118 118 has nothing to do with BT

5. If you are given the wrong number you can get a refund for that call (depends on circumstances)

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Desmcdougall's Comment

Written on: 14/06/2013

Just found out that a call made through 118500 yesterday has been charged £58 plus. The operater asked very nicely if I wanted the call put through. Fine, maybe another 50p, so what. NOBODY SAID ANYTHING ABOUT £1.99 (OR ANY OTHER CHARGE) FOR DURATION OF CALL.
It is quite disgraceful that OFCOM who was supposedly "looking into it" some time ago, has done nothing.
Presumably this review "Get Your Facts Right" was written by a BT Spin Doctor.

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