Dont ever use them

118118 directory enquiry charged me £19.60 for a number directory in Ireland. The telephone advisor was adamant to keep me on the line for 5 minutes even thou she could not find the contact number within the 1st attempt. After I told her that I need to cut the conversation she kept on making unnecessary recommendations. Very appalling and such a rip off in my experience. My telephone bill has now doubled this month due to this 118118 service usage. The company have a budget for expensive TV adverts in the UK . It makes me wonder how exactly they fund their campaigns.  exorbitent directory charges. Don't ever use them.