Direct Line Insurance

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Results for Direct Line Insurance

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  • Guest 3rd Nov 2009

    Reviewer rating: 3 stars


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    I have to say I have claimed a couple of times from Direct Line and had no problems, although last time their repairers took a..g..e..s. Mind you most companies probably use similar repairers. But when you get a renewal quote they load it heavily. Phone them up, ask for customer retention if the ...

  • Guest 29th Oct 2009

    Reviewer rating: 5 stars


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    I have had to make multiple claims on my policy for my dog.
    SHe has had two major operations.

    Everything was dealt with over the phone and the claims settled promptly.

    The only isue is that my vet ONLY takes direct payment from ONE insurer (seeminly on the basis of FSA regulation which is rubbish) ...

  • Guest 18th Oct 2009

    Reviewer rating: 1 stars


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    I too have been with direct Line for years. there was a problem with water last year which they refused to pay out for which I found very dubious. but now I find that they charged me the £900!!!!! to send someone out. for one hour. so even though they have refused the claim they have raised t ...

  • Guest 16th Oct 2009

    Reviewer rating: 1 stars


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    On 5 April I submitted a claim for blocked drain and flooding septic tank. By mid June no contact, told to contact 3rd party supplier - no accountablity, battled to get supplier on site from 9 July - 3 September. 18 Sept after numerous complaints handed to loss adjuster. 1st Oct loss adjuster phone ...

  • Guest 13th Oct 2009

    Reviewer rating: 5 stars


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    I have been insured with direct line for a few years now and I have made 2 claims since being with them.

    I have found their customer service really excellent. Minimal fuss, one call to their claim line and everything was sorted. My car was picked up, repaired and delivered back to me...ON TIME !! ...