Written on: 16/12/2016 by Crash.UK (8 reviews written)
A "customer service" operator verbally abused my 77 year old mother and refused her legal right to cancel within the cooling off period.
So i contacted Virgin Media and got the contract cancelled.
Due to the verbal abuse my mother endured from the operator and the refusal of her legal rights, i wrote a letter to the complaints department, then waited... and waited... and waited some more! THREE WEEKS later i called and was told the complaints department had received the letter and was also told they should've responded within 10 days!
I have called countless times since just to be told by customer services they will make notes on the account, escalating it to get a response, yet the complaints department just ignore everything. It's now been 10 weeks and still nothing! They hide behind the customer service operators and you just cannot talk to them.
I think I've given them fair chance so now the ombudsman will be contacted, total disgrace of a company.
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