bad / rude customer service

they are fine until you leave. moved to a house where virgin was not available. I rang and cancelled my agreement with them and specifically asked what my final bill was and paid that amount. 2 months later they are chasing me for another final bill and no one seems to be able to listen to the call I made to the customer services which tells me my final bill amount. all iv had is rude incompetent staff ring me for something don't owe. do not touch this company