move house & package does not go with you

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roblot48's review of Virgin Media TV - V+

★★☆☆☆

“move house and package does not go with you ”

Written on: 09/03/2013 by roblot48 (3 reviews written)

2011inJanuary moved house and from sky to virgin media lived there 6 months and no choice to move again as landlord wanted to sell property. MOVED OVER TO NCLE and thought my contract would have just moved with me to which only could take phone and broadband as no cable telly in area. Nobody explained that my contract would start again for 18 months even when upgraded to free phone after 6 and weekends and still not advised of contract. Until i moved to SKY 2 months ago which my original cntract expired. Still no letters or bills to clear account or advised a cancellation fee was outstanding.
Telephone call on 4 march from a debt collection agency advising i owed virgin £60 which £40 was fee and rest was calls made. AS nothing recieved from virgin or any explanation why or when my contract was changed a telephone call to virgin was made on the same day. No reason given why no contact with us by post, email or telephone was never recieved.
SO BEWARE IF YOU ARE WITH VIRGIN MAKE SURE YOU ARE NOT TREATED THIS WAY.

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Roblot48's Response to roblot48's Review

Written on: 11/03/2013

hi got a letter today from the debt collectors after the promise on the telephone on friday when this was paid in full even though no bill issued for this, Customer care in virgin wherever is disgusting

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