Customer & broadband service

★★☆☆☆
1.7 / 5
18% of users recommend this
  • Customer Service

  • Features

  • Value For Money

Gustafson109's review of Sky+

★☆☆☆☆

“Customer and broadband service”

Written on: 18/05/2015 by Gustafson109 (1 review written)

I joined sky thinking its a good service . How wrong was I since I joined in Jan 2014. My broadband keeps switching on and off . Called customer service extremely scrap. Hold on for 45 minutes you get a reply. Then you spend an hour switching plugs and all that. It works not because they have sorted problem, it because it comes back naturally. They run test it is always normal. At the end they tell me its a trial and error! Apparently I have to reset it every time it goes off and change the line using online help. How can i access online help if my broadband is not working.? LOL!!!.

I am so angry at them every time I ring i get same treatment. No one at the customer service interested in sorting the problem or finding the cause. i'am going to switch to my old supplier whilst i was with them , didn't have any problem with my broadband or phone or their customer service. Talk Talk i'am returning.

  • 6 - 12 Months

    Time Service Used

  • Customer Service

  • Features

  • Value For Money

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