Shockingly bad customer service,made it really hard to leave

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Gavinfrancis76's review of Sky+

★☆☆☆☆

“Shockingly bad customer service,made it really hard to...”

Written on: 02/06/2013 by Gavinfrancis76 (1 review written)

Sky made it so difficult to cancel this service that after a call a letter three more calls they finally cancelled my subscription and threatend court action for nonpayment of direct debit. They still haven't refunded Any money and are taking weeks to reply to any correspondence. I am appalled at how bad their customer service is! I really wanted to return to sky but now never will.

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Edfellows's Response to Gavinfrancis76's Review

Written on: 17/10/2013

My experience of cancelling was similar. I have never experienced such appalling treatment and this was despite 10 years uneventful subscription. As far as I can see sky believe it is acceptable to fraudulently obtain extra monies from customers by delaying tactics. These delays are in breach of their very own terms and conditions. They also breach their own complaint procedure. Their delays mean they force customers into either paying more than they should or be threatened of court action by sky.

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