Written on: 30/04/2012 by ultimateappliances (5 reviews written)
Well where do I begin.
I ordered Sky on a Sunday after moving house, as they offered all services under one company. I had an installation date of Tuesday from 1300 - 1800.
At 1340 I receive an email stating there was a problem and to call in. I then found out that there was an issue with taking over the phone line. I cancelled my order as my partner left work for the day and wasted half a day pay. The arrogant person I spoke to happily did this.
I then reflected on this and made the biggest mistake of calling again to get the services. The services where installed reasonably - or so I thought. The phone line was not correctly installed for broadband. We only found this out after our 2 week late broadband hub was delivered! This took a further week to resolve (so almost 1 month to get the broadband working!).
We then decide to add the Sky Sports to our package but they said I would loose all offers on my account if I did this and were not happy to help - yes increasing our spend/package and they wanted to punish us. After having the phone put down to us my an Indian lady, who spoke very poor English, we had a lady called Anna contact us.
Anna claimed to be from cancelations. Since we did not request to cancel, but just to speak to a supervisor, we find this hard to believe. A cancelation request was never made. If Anna is infact the agents name, I doubt that she worked in cancelations.
As a result Anna made things sound as if this was out fault and happily arranged collection of our equipment.
As a result - a lot of time wasted and we will now go back to Virgin Media (who were abolutely brill) .Luckily we have only had fully working services a matter of days and so we have cancelled, within our rights, and will be using a respectable company.
I would not wish Sky on my worse enemy.