Customer Service Non-Existent / Unavailable / Not Working

Purchased a new package and it is not working on my Dune HD box or on my PC using the supplied software.

It seems that this is a known issue from their support desk - fair enough. Tried the suggested fix however this does not fix the problem for me - again fair enough.

Tried to log a support "ticket" as suggested by the proposed "fix" with firmware details, etc.. Global TV Support Centre seems to not work either. I get the following message after trying for a number of days:

"ticket cannot be created/updated - this Zendesk account has expired" - grrrrr

So can't report that the TV system is broken for me because the reporting system is also seemingly broken.

Tried calling the telephone number on the website for technical support - told by their automated system that I need to log a ticket and then am hung up on - GRRRRRRRRRR

Tried calling the sales line instead to speak to a human being - no answer after many attempts. After calling at 10:45 the automated message told me to call back during office hours of 10:00 - 22:00. Calling at 10:45 does not seem to fall into this timeframe.

GRRRRRRRRRRRRRR - NOT HAPPY AT ALL!!!