DIRECT TV A RIPOFF

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Direct TV Service www.directv.com
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BriannaSpears's review of Direct TV Service www.directv.com

“DIRECT TV A RIPOFF”

★☆☆☆☆

written by BriannaSpears on 22/11/2016

AT&T BOUGHT DIRECT TV SO THEY ARE NOW ONE COMPANY. WE RECENTLY SWITCHED TO DIRECT TV BECAUSE UVERSE DID NOT WANT TO GIVE PROMOTIONS/DISCOUNTS. IN SWITCHING TO DIRECT TV I HAVE RAN INTO RUDE CUSTOMER SERVICE REPS, HAD TWO SUPERVISORS PROMISE TO CALL ME BACK AND NEVER DID, HAD A PERSON CALL ME BACK WAS SUPPOSED TO BE A SUPERVISOR AND REFUSED TO GIVE ME HIS NAME, THREATENED TO HANG UP ON ME AND AMAZING WHEN I CALLED TO REPORT HIM THERE WERE NO NOTES IN THE SYSTEM? WHAT KIND OF PEOPLE ARE WORKING FOR THIS COMPANY??? WE CHANGED TO DIRECT TV ON A MONDAY AND WHEN THE TECHNICIAN LEFT WE NOTICED THAT ALL OUR CHANNELS WERE WIDE SCREEN ONLY???? WE HAVE BEEN WITH UVERSE FOR 5 YEARS AND DIRECT TV BEFORE THAT AND WE ALWAYS HAD FULL SCREEN ON OUR TV. WE CALLED TO CANCEL THE NEXT DAY (TUESDAY) AND THEY TOLD US THEY WOULD SEND A TECHNICIAN OUT THURSDAY TO FIX IT. WELL WHEN HE GOT TO OUR HOUSE HE SAID HE RAN INTO THIS ISSUE ALL THE TIME AND TRIED THE FORMAT KNOWING FULL WELL THEY ONLY HAVE WIDE SCREEN HE CALLED HIS SUPERVISOR AND HE WAS TOLD BECAUSE WE HAVE A TV THAT IS A TUBE TV AND NOT FLAT SCREEN THE ONLY OPTION WAS TO HAVE ALL WIDE SCREEN CHANNELS. WE CALLED THAT SAME DAY TO CANCEL THE SERVICE THE CSR SAID I HAVE A SOLUTION, YOU CAN RUN DOWN TO WALMART AND BUY AN $80.00 TV THEN THE SERVICE WILL WORK FOR YOU??? REALLY I AM SUPPOSED TO GET RID OF MY TUBE TV I PAID $2500.00 FOR SO THE FLAT SCREEN TV WILL WORK? I WAS SHOCKED. THEN I SAID JUST CANCEL IT AND HE SAID YOU WILL BE CHARGED $480.00 BECAUSE YOU DID NOT GIVE A 24 HOUR NOTICE? FROM DAY ONE OF ORDERING THE SERVICE I WAS NEVER TOLD THE TV WAS WIDE SCREEN ONLY AND NOW THEY WANT TO CHARGE ME $480.00?
LOTS OF LUCK IF YOU DECIDE TO GO TO THIS DISHONEST COMPANY BECAUSE YOU WILL REGRET IT!!!!!!!!!!!!

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