written by JSLCUT on 08/10/2015
My apartment company included DirecTV as part of a mandatory media package when I rented from them; this included basic DirecTV service with no frills, no premium channels or anything. A year and a half later, I start getting huge monthly increases on my account, which I found out was because I (out of nowhere) had NFL Sunday Ticket active on my account. I am in no way a sports fan and have never subscribed to any premium TV sports package, and I certainly did not sign up for this one. I called customer service and the "gentleman" informed me that it must have been included in my introductory package for free the first year and that I would have had to call and cancel it before the grace period ended, which was just 2 weeks ago. Now I'm obligated to pay the full $250 for a sports package I have no intention of watching, ever. The customer service agent offered no alternative solution and was extremely unhelpful. After I leave this apartment complex in March, I'll cancel my DirecTV service and I will NEVER do business with them again. Not only that, I will tell everyone I know to never sign up for DirecTV and I will keep writing reviews like this one to share my horrible experience and hopefully prevent other people from getting in this situation