written by on 12/11/2015
How I wish I'd read these reviews before signing up. As there are no classes in my area I signed up online. I completely misunderstood what I was signing up for - thinking I had signed up for the food plan, ie, I would be receiving food packs in the post, and there was also the telephone group which I thought was part and parcel of the food. Not unreasonable as I'd paid out £60 I don't think. I had my first telephone counselling session the next day, thinking it was odd I'd had no notification re food despatched etc. hardly managed to get a word in edge-wise and when I eventually did, right at the end of the hour-long (!!) session manage to query what I'd signed up for I was just told to call customer services. Which I did. Not helpful. They said they'd pass it on and I'd receive an email. I did which said they'd cancelled my 'group' but that I wouldn't be getting a refund for the 3 remaining weeks (which I have no intention of participating in). Very poor customer relations as I've now said I won't be buying any further food packs (foolishly I ordered a week's worth after speaking to customer relations - more fool me). If they'd handled this differently I would probably have bought a few more week's packs. Short-sighted. Can't comment on the food as not received my packs yet. Would like to cancel them but as they've been so rubbish on the other matter I doubt I'd get any satisfaction
As an aside, I found the 'counselling' pretty excruciating but that might just be me. However, I learned nothing apart from just about being able to hear what the other group members were saying and could barely hear what the group leader was saying - apart from the tumbleweed moment when she asked if the group members had anything to say to another group member who'd just shared her life experiences with us. Very awkward-making. I could not in all conscience recommend this diet due to their poor attitude to customers, however if you are intent on it then I would urge you to check and double check that you are purchasing online. And read the terms and conditions from start to finish. I'll do what I should have done in the first place, practice sensible eating and keep my money for lovely, healthy food.
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