Lighterlife - Bad customer service

Click here if this is your business
LighterLife - www.lighterlife.co.uk
★★★☆☆
3.5
66.0% of users recommend this

Guest's review of LighterLife - www.lighterlife.co.uk

“Lighterlife - Bad customer service”

★☆☆☆☆

written by on 12/11/2015

How I wish I'd read these reviews before signing up. As there are no classes in my area I signed up online. I completely misunderstood what I was signing up for - thinking I had signed up for the food plan, ie, I would be receiving food packs in the post, and there was also the telephone group which I thought was part and parcel of the food. Not unreasonable as I'd paid out £60 I don't think. I had my first telephone counselling session the next day, thinking it was odd I'd had no notification re food despatched etc. hardly managed to get a word in edge-wise and when I eventually did, right at the end of the hour-long (!!) session manage to query what I'd signed up for I was just told to call customer services. Which I did. Not helpful. They said they'd pass it on and I'd receive an email. I did which said they'd cancelled my 'group' but that I wouldn't be getting a refund for the 3 remaining weeks (which I have no intention of participating in). Very poor customer relations as I've now said I won't be buying any further food packs (foolishly I ordered a week's worth after speaking to customer relations - more fool me). If they'd handled this differently I would probably have bought a few more week's packs. Short-sighted. Can't comment on the food as not received my packs yet. Would like to cancel them but as they've been so rubbish on the other matter I doubt I'd get any satisfaction

As an aside, I found the 'counselling' pretty excruciating but that might just be me. However, I learned nothing apart from just about being able to hear what the other group members were saying and could barely hear what the group leader was saying - apart from the tumbleweed moment when she asked if the group members had anything to say to another group member who'd just shared her life experiences with us. Very awkward-making. I could not in all conscience recommend this diet due to their poor attitude to customers, however if you are intent on it then I would urge you to check and double check that you are purchasing online. And read the terms and conditions from start to finish. I'll do what I should have done in the first place, practice sensible eating and keep my money for lovely, healthy food.

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 8 0