Written on: 27/05/2012
Having successfully lost 6 stone with this diet, yes the diet is easy to follow, but really success is due to an individuals motivation to lose weight and the support offered by the instructor. My instructors have been great however this hasn't been typical of others within the company. Higher up in Rosemary Conley they are not overly bothered how much you lose, you are just another number and they have got complacent in their role. My overall experience is that the company exploits individuals for their own success. I was invited for a makeover which having been so excited about turned into a dreadfully disappointing experience, I wasn't made to feel special the day lacked atmosphere and that magical feeling which left me actually feeling extremely upset having sat around most of the day with little interest shown from the Rosemary Conley team. I was left feeling just like another item on the conveyor belt.
When I gave my feedback afterwards they really did not want to know and despite my insistence I still to this day believe customer service doesn't rate high on their agenda. Everything went from bad to worse even after I gave them the benefit of the doubt after Rosemary Conley herself contacted me to apologise but shockingly the poor customer service continued. For such a big company you would think they would make an effort to respond appropriately to negative feedback and improve their service provision. Certainly not a company I would recommend to others.
As rated by real users