Disgusting service

My daughter and I joined for the 5 week offer @ £29.00 with free equipment (measuring cups and books etc). We got weighed, waited 5 or 10 minutes for the Zumba class to start (no dietary advice what-so-ever) was not very impressed with class, waited behind and were given our measuring cups and a copy of an old magazine each as she had no books etc. was very disappointed that we would not get off to a good start, however followed the diet as best I could in the circumstances and the 2nd week I had only lost a pound and was disgusted after a lot of effort and going without, there was still no dietary advice and still no books. To cut a long story short I asked every week for the books but we never received them so I asked where they were coming from Timbucktoo but I was just fobbed off with as soon as they come in you will have a copy. Well I don't think that it is good enough 5 weeks we attended no books, 3lbs weight loss in total and no dietary advice apart from 1 week she managed to say it is 14 weeks until Christmas if you lose a lb a week you will lose a stone for Christmas (any one can work that one out). We are both thoroughly disappointed and feel that we have wasted our time and money and I'm sure Trading Standards would like to hear about this as I feel this was false representation. Also she lacked enthusiasm and was not a very good role model. I have now joined Weightwatchers and got my books straight away and my daughter goes elsewhere for a much better Zumba class and a lot cheaper.