written by Ramseyrn63 on 23/11/2017
Be Warned !! it is almost impossible to cancel your subscription, after several attempts I am know going to the bank to cancel them from my account.
written by Christianb113 on 16/11/2017
I have written a very favourable review regarding the actual food however I never fail to have problems with the delivery service. I have been waiting in all day, it is now 6pm and I have just received a text stating that i changed the date of delivery until tomorrow which is a lie. So not only is the service poor but lies are told. Why would I arrange a delivery for tomorrow if I have been waiting in all day. Tomorrow will probably be the same with no delivery and more lies, its unforgivable. I had appointments tomorrow and the rest of the week but now have to cancel tomorrows as I do not want this very heavy parcel delivered to a neighbour. No doubt it wont be delivered tomorrow either who knows. The tracking system is useless and tells you nothing. I told several friends today that I was expecting a Diet Chef deliver and they said " you dont really expect it to arrive do you" knowing past experiences. If you have time on your hands and can wait around for days then diet chef is for you as the food and plan are excellent.
written by W000 on 17/04/2017
Food is horrible, processed, tastes disgusting, not healthy options are quite often high in one element or another for example salt. These meals are not at all satisfying and I can think of little worse than having to force a meal down as it is so disgusting and then still feeling hungry. The only elements that I have enjoyed are SOME of the breakfasts and they are not any healthier or lower in calories than any supermarket have.
written by 433Spencer on 02/12/2016
I've been a fan of diet chef since the heady days of Bobby Sands ( Slimmer of the year 1981 ). Great food, great prices and well presented. Top drawer !
written by Adrian185 on 28/11/2016
so, I tried the diet for a month. the food is processed, contains a lot of sugar, I would definitely not recommend it to anyone who wants to make a transition to healthy living as, trust me, it is not healthy. if you want to lose weight at any cost, maybe this is for you. fairly cheap but be aware of the hidden charges. after cancelling my next order, as I was to go away from home for a month, I was charged 50 quid. this is a joke. not recommended.
written by Meadowsdd151 on 28/10/2016
Well disappointed. the only reason I bought and indeed bought and bought Diet Chef food was for the seriously horny bird in the TV adverts and who do we have now ?, some horrible fat blonde. Bring back the "That's a number I'm happy with" bird. I well disappointed and not buying another plate of this stuff till she's gracing my TV again !
written by 185Newton on 30/10/2015
Just had a terrible experience. Stopped placing orders months ago & phoned DC to say I did not want anymore orders but they could keep open my subscription in case next year I changed my mind. The girl said fine. Monday I got an email saying they were delivering a box, could not stop it. DC had taken £195 off my credit card. Now they are saying until the box is back with them they cannot refund my money. DC were in error sending the order, yet they still took money out of my account. I am now £195 worse off on my account. Do not, under any circumstances, use this firm.
written by LiliaMcHugh on 26/10/2015
No where on the payment page does it say that it is a subscription - but be WARNED you will be charged £190 the month after buying this product!!!! Don't go near this company!!!
written by DwayneDavenport369 on 21/10/2015
I ordered 8 weeks supply and this arrived quickly in two boxes. Upon opening them I realised that much of the products had been changed. I contacted Diet Chef about this and they said they had not changed them. Bearing in mind I NEVER eat curry or lamb or biscuits or wanted shakes why then have I received them. Their Website is not working so it was impossible to check what had happened. An expensive mistake as much of the stuff will be thrown away. BEWARE £300 is a great deal of money to spend when you do not get the correct goods.
written by 429Holloway on 04/09/2015
The first thing I opened was the pea soup in a pouch. I could not eat it. It was horrible. I tried a few of the dinners. They were just as bad. Do not waste your money. I guess you could loose weight by starving to death.
written by MissMagic87 on 30/07/2015
I used Diet Chef but cancelled after most of the food I ordered was substituted as some of the foods which I originally ordered were unavailable. This was back in January 2013. I cancelled shortly after my first order and it was at this time I also got an offer through clearing to begin studying at University abroad for which I obviously had to move away. As I was in rented accommodation I handed in my notice immediately and less than 2 weeks later off I went full of the joys of spring! Over a year later I was back in my hometown at my parents' house and was sorting through some of my paperwork as I was in the process of purchasing my own property. There were unopened bank statements among other unopened letters, naturally, having been out of the country and having had all my mail re-directed to my parents' house. As I was reading my bank statements I noticed I had been charged from January 2013 till June 2013 with the amount totalling £1215.47!!!!! I immediately contacted Diet Chef and was rather rudely told that I had cancelled in May 2013 which to put it nicely, was a load of old tosh - this was almost a year later that I was contacting them in May 2014! So basically, Diet Chef unlawfully took money from my bank account, refused to refund me and even more amazingly apparently "still delivered food" to my address up until June 2013! Where the hell this food went I have no idea but I sure hope someone enjoyed a good feast! To sum up, avoid Diet Chef at all costs unless you want them to take money from you!
written by Schaefermv55 on 02/06/2015
I placed a review of Dietchef on Autopilot but wasn't very pleased with the response I received back from Dietchef. Yes I didn't fully read the Groupon offer before I ordered my first week's supply that it was only for 5 days. What I did't like was that I can't see any where on the review to add a further comment. The response I received was quite honestly rather offensive in its tone. I think whoever responds to the comments needs to go on a Customer Service course and learn to tone down the sanctimonious tone! May it was written by a Robot as there seems to be a lack of customer interaction. I won't be using Dietchef again due their high and mighty attitude towards customers once they have your money. It was interesting reading the many negative comments about them
written by Nicolash129 on 15/05/2015
Do not use diet chef!!! I ate one of the cookies which had an 'unidentified' object in it which I was later told was part of the cookie but the object was that hard when I bit down on it I broke my tooth, after over 2 months they have done nothing to provide any compensation, after I had provided an estimated cost from my dentist for the work I needed doing and also sending back the object I found In the cookie. Also the food is terrible, it tastes as it is ... Processed, synthetic rubbish!
Written on: 05/06/2015
We are sorry to hear of your issue.
On the rare occasion that anything like this is reported, we do take it very seriously, and involve not only our own quality team on the investigation, but also our suppliers, and if appropriate independant bodies to review information.
If your complaint is still unresolved, please do contact us, and we can look into this further if appropriate.
Regards
written by Digger47 on 12/05/2015
i signed up for 12 months and my box came very quickly I found the soups nice the rest was a lot of sauce little meat or flavour this is my taste buds others may find it nice,I was surprised how much food there was I weighed it up and thought considering the amount I didn't like I wanted to cancel and was bitten by a £50 cancelation fee really £50 before this I used farm house foods no rip of cancelation fee there,it's in the terms and conditions some were? Sad really I would have recommended them but something that charges that it should be upfront not hidden away
Written on: 05/06/2015
Digger,
I am sorry to hear of your disappointment.
All of our plans are backed by a 21 day money back guarantee, so that everyone can try the meals, and see how they get along with the diet.
There are a number of plans available, which in return for accepting a minimum term, discounts are applied to the order, and where is the applicable, then a cancellation fee may apply if cancellation is made out with the 21 day guarantee period.
Regards
written by Ernieg687 on 05/05/2015
I decided to use diet chef as a little experiment to myself. I initially signed up for the 8 week plan and initially was very pleased with the food and the weight loss. However, it was as my order was coming to an end that I started to have problems. I received an email saying my order would be deliveredshortly - odd I thought as I haven't actually signed up for anything more, just the initial 8 weeks. But before I could do anything I received the order, even odder was the fact that the meals I received bore no relationship to the meals I had ordered previously, clearly the computer had just decided to send me stuff, what's more it took another payment for 8 weeks. I did email them but have no response whatsoever. The main issue I have though is the limited choice of food, it's all curries, stews, hot pots etc which is great in winter but we're in May now and the thought of going home from work to a curry is completely unappealing. The other issue I find is that Diet Chef claims they provide everything you need for a balance meal, however, I end up providing veg or rice to supplement the meals they send out. I would recommend them, but I would add the caveat to keep a very close eye on their activities, especially when you're ocming close to the end of your order.
written by Ambroziah on 13/04/2015
Have used diet chef for a couple of years now and like with all diets, if you stick with it you will lose weight! The meals have come on a LOT since I first had it as a TSV from a shopping channel. I quite like the food but not keen on the snacks, the biscuits are gross, like eating cardboard but they have more savoury snacks now and have done away with the horrible mushroom stroganoff which was GROSS! They have introduced snack pots for lunch rather than just soup which is much better and the cous cous is less slimey! My favourite was the beef in ale which seems to have vanished but I quite like the curries/chinese and the hotpot I have had many offers and various phone dealings with them with a bit of hit and miss good/poor customer service. I also bought the Groupon for £95 and will cancel my current subscription and then use the Groupon. They will soon have another offer on and will take advantage of that. All in all...I like it!
written by ElianNelson210 on 12/03/2015
I signed up for an 8 week package and paid my first hamper of £195.00. The next day, I saw an offer on Groupon for 4 weeks food @ £95.00 I havent had the food delivered to me yet and I would like to cancel my order and buy from Groupon (who wouldnt?) I have been advised that if I want to cancel I will be charged £50 even though i have not yet received the items !! Diet Chef will not price match to the groupon deal either
Written on: 31/03/2015
I disagree. I phoned their customer services and was greeted by a lovely lady on the end of the line. I asked her what she was wearing and she told me she had a nice suit on with matching white undies..lovely.
Written on: 05/06/2015
Elian
I am sorry to hear of your disappointment, unfortunatly, the groupon offer is separate to our main plans, and therefore not interchangable in terms of the offer.
written by dfGentry116 on 06/02/2015
My husband and I spent half an hour each picking exactly what meals we wanted from Diet Chef,but when it arrived,they contained the standard menus that are on the website ,before you choose your meals. When I phoned,I was told the boxes had to be returned by courier at my expense ,I told the girl that we worked not far from their depot, but no,they had to be delivered .I asked if I could claim the cost from them, again the answer was no. I said this was unacceptable ,I was then told that they could uplift them ,but I would be charged £15 for each hamper, Then she said that as it was the same address I would only be charged the one £15.again I pointed out it was their fault and that I should charge them for the inconvenience , She then told me they would be uplifted without charge. I have had quite a few hampers in the past and recommended this company to numerous people, but after this,well!!!
written by Ariana116 on 29/01/2015
Have done 3 days, the food is ok, but this diet is Easy! I love the breakfasts and snacks best. Avoid the veg korma.. Yuck! Wish I had ordered more of the pasta lunches.
Written on: 30/01/2015
Hi, thank you very much for your feedback! Glad to see you are enjoying (most of) the food so far! Remember that you can exchange food items within 21 days of receiving your hamper, if you come across meals you don't like, or if you want more of something like the pasta pots. If you want to exchange any of your food for something else within the same food category, just contact our Customer Services Team and they will be happy to help you. You can also change you food selections for your next hamper, by editing your choices in the 'My account' section of our website. If you are unsure of how to do this, Customer Services can talk you through it. They are available Mon-Fri, 8am-6pm, and you can chat with them live online, using the LiveHelp link in the top right-hand corner of our website, or call them. All the best, Diet Chef
written by UrijahBlevins on 28/01/2015
I thought I would give this a try as the tv advert makes it look like it is a complete meal that is provided rather than some of it and you have to provide the rest like carbs and let be honest its the carb side of things most people have issue with anyway. Snacks have been provided but when you actually look at the packaing its not that low in calories. The food is not very pleasant and a couple of times the same meal has tasted different or so bad it has been binned.
Written on: 28/01/2015
Hi there, sorry to see that you are not enjoying the Diet Chef experience. We try to make it very clear on our website (see the 'How it works' page / video), blog and in the T&C's that customers are required to add their own fruit, vegetables and dairy - and that if you are allowed more than 1200 calories a day, you should add some 'extra foods', such more veg and dairy, pasta, bread and potato. To make it extra clear exactly what you get with each food item, all meals, drinks and snacks are displayed in the menu section of our website, including a full list of ingredients, nutritional values and common allergens. We would always recommend that anyone considering Diet Chef do a bit of research to start with, to ensure they are happy with the product and plan before committing. We do however realise that not everyone does this, and we also appreciate that some people might just not like the food. That is why we have a 21-day money back guarantee. This means that you can try the meal plan for a couple of weeks and if you don't like it, contact our Customer Services Team and tell them you want to invoke the money back guarantee. If you then send what's left of your first hamper back to us within 21 days of receiving it, as per the team's instructions, we will refund you your subscription cost upon receipt. In this scenario, the only cost you have to cover is the £15-£20 courier charge to send the hamper back to us - so you are effectively getting a 2-3 week trial for around £20. If there is anything we can do to help you at this stage, please don't hesitate to contact our Customer Services Team. All the best, Diet Chef
Written on: 05/06/2015
We are sorry to hear you did not enjoy your experience.
We have introduced around 100 meal options, and tried to meet the tastes of all, however we do know that isnt always possible, and for that reason we do have both our 21 day exchange policy, and our guarantee, details of which can be found on our website.
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
As rated by our community of reviewers
Plato69's Comment
Written on: 04/11/2016
I don't think the lady in question is a good model for Diet Chef anymore as she's quite a waif now ( must have been all them diet chef meals :-) ).
Also, think you are slightly confused here, the "horrible fat blonde" you refer to in the new TV adverts could be the new talent for Wiltshire farm foods ( but I could be wrong ).
Bigbapslover's Comment
Written on: 27/09/2017
Matter not my friend, she's got big baps either way, I wouldn't mind tucking into that rack !