Why all the bad reviews, are we talking about the same place

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  • Quality of service

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Guest's review of The Ruffwell Inn, Thorverton

★★★★☆

“Why all the bad reviews, are we talking about the same...”

Written on: 26/08/2012

Why all the negative comments?
Could it have anything to do with the way you approach the staff?

My wife and I have eaten at the Rufwell on countless occasions over the past couple of years.
Rarely have we had a meal we have not been entirely happy with, and the staff are mostly pretty friendly and helpful, but on occasions over worked. The carvery 99% of the time is excellent although nearly always the same. It would be nice to occasionally see lamb on the menu and a better choice of vegetables. This has been mentioned but falls on deaf ears. Prices are reasonable but like most places creeping up, sweet portions are far too big, which if smaller could also be cheaper. Mentioned, but again falls on deaf ears!

Nice choice of beers and generally pleasant surroundings with occasional live music entertainment.

We would recommend The Rufwell to anybody, and the place is usually very busy which surely speaks for its self. People are too quick to run a place down but the majority who are fully satisfied rarely say so on this type of website.

Mr & Mrs Satisfied Customers.

  • British

    Food Type

  • Several times a month

    How often do you eat here?

  • Suits all

    Atmosphere

  • Quality of service

  • Quality of food

  • Value For Money

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