Online store is disgusting & customer service is worse

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★★☆☆☆
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  • Quality of service

  • Layout of shop

  • Value For Money

Lovebforb's review of Selfridges

★☆☆☆☆

“Online store is disgusting and customer service is worse”

Written on: 17/07/2014 by Lovebforb (1 review written)

I ordered a watch for my boyfriends birthday I ordered it 2 weeks before his birthday so it would arrive in plenty of time however they took the money from my account but I recieved no contact from them or watch ! so the parcel didn't arrive so the day before his birthday I phoned customer service and they said the watch was out of stock and I would be refunded however it has been a month since I ordered it and I still have no refund and they have £445.48 of my money !!! I've made 6 phone calls today alone and Im sick of it they just keep saying They are looking into it ! So no I wouldn't advise anyone to buy from them at all!

  • Selfridges Online store

    Branch Visited

  • Watch incl del £445.48

    Goods purchased & cost

  • Quality of service

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