Poor service, don't bother ordering on line!!!!!

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  • Quality of service

  • Layout of shop

  • Value For Money

Guest's review of Selfridges

★☆☆☆☆

“Poor service, don't bother ordering on line!!!!!”

Written on: 19/12/2013

I ordered a pair of Nine West shoes on line on 10th December for a Wedding on the 13th. I paid for the shoes and the next day delivery charge £85.00. The shoes turned up 7 days later!!!! I tried to call Customer Services on many occasions, numerous times on the 12th but the number constantly rings out! I emailed Customer services on 12th and a number of times since and still have had no response. I had to run around on the night of the 12th trying to find a pair of shoes I should already had received as I had already paid for them....disgraceful service from a Company who obviously can take your money and not deliver!!!!!

  • On line

    Branch Visited

  • Shoes £85.00

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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