the customer is always right!

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Matalan
★★☆☆☆
2.0
26.0% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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McCartyxo1971's review of Matalan

“the customer is always right!”

★★★☆☆

written by McCartyxo1971 on 13/09/2014

Hi, I received some vouchers in the post, noticing quickly 25per cent off accessories! Great, as I was looking for some new costume jewellery, I set off down to your Aberdeen store, picked up a necklace that seemed suitable for my new outfit. made my way to the checkout, I presented my matalan card and GREAT Voucher, the asst. Firstly told me it was single use only, yes I said that's OK.Then she quickly took off and discussed my voucher with a colleague, came back, and announced it was for MEN ONLY!!! Oh, my first thought, a slight case of discrimination!!! As I brought this to the attention of the asst. She quickly jumped to your defence, saying not really, we send out lots of vouchers.eye etc... As a manager in retail myself, personally I would have granted the 25 per cent off regardless, in a bid to keep good relations. I then left the store feeling slightly disgruntled. I carried on up the town to do more shopping, soon finding an alternative to the item purchased in metal an, on my journey home I returned my item to matalan,and had it refunded.Had the situation been handled better, I probably would not have gone looking for something better. Although I must thankyou, because at the end of the day it turned out that the necklace from matalan. Was just TAT!!!

  • Aberdeen

    Branch Visited

  • necklace eight pounds

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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