Polite but completely ineffectual.Staff do not really listen

Click here if this is your business
John Lewis
★★☆☆☆
2.0
26.0% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

Click here if this is your business

Giantoctopus's review of John Lewis

“Polite but completely ineffectual.Staff do not really...”

★☆☆☆☆

written by Giantoctopus on 09/02/2017

I bought a Lenovo A10_70 tablet,July 1st.2016,encouraged by 2year guarantee.

The tablet was to equip me for a 4 month Asian tour from September.

It lasted 5days in Asia,though my Kindle continued to work.

E mail communication with John Lewis was ok.

On 11th January I delivered tablet to tech.support.
I stated that I needed my tablet by 15 th February.
Two weeks later,I travelled from Yorkshire to track progress.Staff thought me impatient,but e mail to Lenovo was promised.
I wrote to request my tablet on required date.
I have been offered it, unrepaired,and can come back and try later.
I am referring my purchase to Consumer Ombudsman.
I would like to have known that they are only a delivery point for Lenovo,without any influence.
Their "guarantee" is a gimmick

  • Newcastle

    Branch Visited

  • Lenovo A 10_70

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 1 0