DREAFUL CUSTOMER SERVICE, NOT THE BEST ON THE HIGH STREET

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John Lewis
★★☆☆☆
2.0
From 611 reviews
26.0% of users recommend this

  • Quality of service

  • Layout of shop

  • Value For Money

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SAMPFW's review of John Lewis

“DREAFUL CUSTOMER SERVICE, NOT THE BEST ON THE HIGH STREET”

★☆☆☆☆

written by SAMPFW on 07/01/2016

I bought a defective SONY TV from JL Southampton just before Xmas, after spending an entire day fighting their Customer Services (joke) trying to get it replaced before Xmas and hours chasing them to do something I sourced a replacement locally and got it swapped over. My mother worked for JL in Windsor many years ago and would horrified with what they have done to the Brand

  • Southampton

    Branch Visited

  • SONY TV £650

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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