written by JosephineMcClure on 02/04/2015
If you are considering buying John Lewis fitted bedroom furniture, DON'T!
John Lewis out-source this to Hammonds. John Lewis very carefully hide the fact that, other than collect your money and charge premium rates for their name, they have nothing else to do with the after sales. If anything goes wrong (which it probably will) it is almost impossible to get any aftersales service because John Lewis hide the fact that they don't make or install the furniture, even from most of their own staff - sorry 'partners'! It took me over a week and three different phone numbers to get the correct contact details for aftersales service for fitted bedrooms and then the service I received has been well below expected and paid for to John Lewis.
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Joedoejoe's Comment
Written on: 07/05/2015
This is by no means hidden. With regards to any item purchased, there is a period of guarantee which belongs to the manufacturers/ contractors. This is common knowledge. If anything goes wrong within the first year or two of purchase then you contact said people.
I'm not sure what reflection on JL it has if a third party company does something entirely out of their control. You can't possibly expect a company to have qualified technicians/engineers/installers in quite literally every aspect of purchases.