DISGUSTING CUSTOMER SREVICE FROM CAPE TOWN SOUTH AFRICE

Placed on line order yesterday for a coat £70 paid with credit card the website payment said it had not gone through put me back to shop wesite to put payment through again and then again i then phoned the online house of fraser website to ask what was happening to my oder and was put through to call centre iin cape town south africa not happy so i asked to be put to a uk call centre could not do that phoned twice again cape town south africe who in the right mind wants to talk to them about a promlem next phoned my local store in nottingham asked for customer srevice in the uk no again put through to south africe unbelievable phoned house of fraser again great got uk centre spoke to rosie said they did not use call centres in south africa checked and then said yes they did have calls transfered when busy she put the oder in herself said it would not work declined then checked my account to find three payments had been withdrwa!N by them and put my account £100 overdrwan disgusting.
phoned h of f agai!N spock to ellis phase eiight manager said she could order coat turned out she could not said she would speech to another manager waited and waited for her to phone me back never happened i then had a call from customer oline services from cape town south south africa saying he had been asked to call me and had no idea why i ended call i am still triying to short out this awful mess they have created-for me all for a siimple online order this company has a seroius problem which needs sorting out i shop a lot with john lewis and would never ever have been treated so apporingly shame on you house of fraser online customer services