written by AmbiBambi22 on 04/10/2015
I brought a dress on Thursday of the House of Fraser website ready for a christening on Sunday. I paid for next day delivery and it never turned up so when I rang them on Saturday morning to see where my dress was all I got was it is on the couriers drops today and you will have it by today, no explanation on why I didn't get it the day after purchasing it like agreed nor no apology just a refund of my delivery money! I then had to run around town on Saturday like a headless chicken after I finished work at five to try and find a dress for my goddaughters christening, I had it delivered to my friends house because I was at work all day and didn't want to miss the delivery and it still hasn't turned up! I've never ordered anything of House of Fraser and I defiantly will not be buying anything again! Shocking customer service, shocking delivery procedures. All in all just an awful experience. Says it all really when it's a 1 out of 9 on here!
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