BAD CUSTOMER SERVICE

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Debenhams
★★☆☆☆
1.6
From 338 reviews
16.0% of users recommend this

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125Bond's review of Debenhams

“BAD CUSTOMER SERVICE”

★☆☆☆☆

written by 125Bond on 30/07/2016

have used Debenhams for years and spent a lot of money there over the years but very surprised at the customer service or lack of it on a recent visit to the branch in Kidderminster. Was trying to return a top costing £40 that was unworn due to being the wrong size but they refused because the tag had been removed - was told this was only ever done at the 'company discretion' whatever that means - who you know probably!! Fair enough if that is company policy but they could at least explain this in a pleasant manner - The chap downstairs was very abrupt and unhelpful and the female manager upstairs equally so! it will be a long time before I bother venturing back in, plenty of other high street stores!

  • kidderminster

    Branch Visited

  • julien macdonald top - £40

    Goods purchased & cost

  • Quality of service

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