Selling returned items as new!

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Debenhams
★★☆☆☆
1.6
From 338 reviews
16.0% of users recommend this

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Guest's review of Debenhams

“Selling returned items as new!”

★☆☆☆☆

written by on 15/03/2013

Ordered a toy from their recent 70% off sale, the box arrived damaged, torn and tatty and I noticed was re-sellotaped up. I opened it and found a returns note inside stating item was 'faulty'! I emailed Head Office and received a reply stating it is Debenhams policy to resell returned goods as new once they have been inspected for damage. Obviously mine hadn't been inspected! I can't believe it is Debenhams policy to fob off customers with what are basically second hand items. Surely if they don't state on their web site that the item is a return then it is illegal for them to sell it as new. I always thought of Debenhams as being an upmarket store that gave good service but if this is an example of their business practice it looks like I was badly mistaken.

  • elefun £4.86

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