written by Janiyah490 on 29/09/2015
Why offer delivery and installation when the delivery men don't want to install the item. Why have a customer services department when all the staff seem to say 'Sorry but we'll get back to you in 48 hours' and don't. Why do you take money from hard working, honest people and treat them with such disrespect. My 75 year old mum bought an iron bedstead. She paid for delivery and for them to put it together. They delivered and just went. Neither the delivery company nor BHS can be bothered to do anything about it. Numerous telephone calls, emails to BHS and still no outcome to this farce. Is she expected to sleep on the floor? Trading Standards have been advised and BHS will be done for breach of contract and we will be putting in a claim for damages. I know they don't care but then they are only weeks away from going bust so don't buy anything unless you can take it away immediately. This is a store that's been in our high street for years, they should be ashamed of yourselves. Everywhere I have worked if a we had an unhappy customer, we would listen and bend over backwards to sort out the problem. They should take some lessons from the likes of Waitrose and John Lewis, they know how to treat people. DO NOT SHOP IN BHS - DON'T SAY I DIDNT WARN YOU
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