Dental Departures Reviews - www.dentaldepartures.com

★★★★☆
4.4 / 5
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★★★★★

“Good reference”

Written on: 18/02/2013

The website and communication between staff and myself could not have been easier...very thorough and had all the answers I threw at them. Good Job… Read Full Review

By Dental_Departures_Customer_Care

Written on: 18/02/2013

Thank you for the 5 star review!

Dental Departures prides itself in making finding a global dentist easy...we've done all the hard work for you :)

You threw some tough questions at us....luckily Dental Departures has been doing this for 2 years so we had all the answers!

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★★★★★

“Proficient, friendly, fabulous service and theyre gentle”

Written on: 17/02/2013

Currently undergoing treatment at the Smile Dental Clinc Patong Beach, Everything is honest and upfront, they will tell you like it is, ask you what you expect and also advise the best way to go forward and achieve the results you'd like. There's nothing I haven't liked about it so far. Smile Dental are highly recommended by me… Read Full Review

By Dental_Departures_Customer_Care

Written on: 18/02/2013

Dental Departures is so happy to hear that we were able to schedule your appointment with Smile Dental Clinic and you had an amazing dental experience!

Please let us know when you want to visit Smile Dental Clinic again and we can schedule your next dental experience!

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★☆☆☆☆

“Never booked my appointment!!”

Written on: 16/02/2013

I received TWO confermation emails confirming my appointment for Saturday morning only to arrive and have the office never have heard of my name. I am completely shocked that a confermation email would be sent TWICE if no appointment was booked. I am lucky that the staff at Dental Spa were incredibly gracious and made me as comfortable as I could be as I had to wait for 4 hours until the Dr. arrived… Read Full Review

By Dental_Departures_Customer_Care

Written on: 18/02/2013

We are terribly sorry to hear that Bangkok Dental Spa had not prepared for your visit, and we do apologize for your 4 hour wait.

Bangkok Dental Spa was notified of your appointment on the 13th of February along with a follow up reminder on the 14th of February in anticipation of your arrival for the Saturday appointment. As such, there should have been no reason Bangkok Dental Spa was unprepared for your arrival: Dental Departures take this incredibly seriously.

Dental Departures is currently in discussion with Bangkok Dental Spa management to determine why this occurred.

We have tried to e-mail you 2X to see how we can help you be made whole but have not received a reply. Can you please e-mail care@dentaldepartures.com so we can help reimburse you for your waiting time.

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★★★☆☆

“Diamond in the rough...”

Written on: 13/02/2013 by AHGuest2013 (1 review written)

Upon entering the facility, I was greeted by the receptionist. She handed me some paperwork to fill out after asking if I was a new patient. I filled that out and was directed to the waiting room for a 1 PM appointment, where I was early. After about 30 minutes, I asked when I would be next and was asked what I was there for. After providing my answer to the lady, I waited about 15 minutes more and was directed to a room for x-rays. I explained to the individual what I was looking to have… Read Full Review

By Dental_Departures_Customer_Care

Written on: 15/02/2013

Dear AHGuest2013:

We are sorry to hear that you had a bad experience at one of our partners-Sani Dental Group in Los Algodones, Mexico.

The time you waited for treatment and the communication during your dental care is not acceptable. We have escalated your feed-back to Sani Dental and Dental Departures would like to help you come back and visit again.

Please contact care@dentaldepartures.com and we will provide you a free hotel stay for your next visit back to Sani Dental Group in Los Algodones, Mexico.

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★★★★★

“Appointments were kept in a timely manner. Excellent...”

Written on: 06/02/2013 by rth10090 (1 review written)

Appointments were kept in a timely manner. Excellent uptodate equipment… Read Full Review

By Dental_Departures_Customer_Care

Written on: 08/02/2013

rth10090:

Thank you for the 5 star review of Dental Departures!

We work extremely hard to ensure fast and timely appointments. We also spend a lot of time screening our dental clinics to ensure that you get access top quality dental clinics with modern equipment.

Come back and book your next appointment with Dental Departures!

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★★★★★

“very good indeed ”

Written on: 01/02/2013

they were very helpful , they let me know what i can and cannot have done , very impressed… Read Full Review

By Dental_Departures_Customer_Care

Written on: 05/02/2013

Thank you very much for the 5 star review of Dental Departures! We are very happy that we were able to give you options for your dental treatment with a global dentist.

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★☆☆☆☆

“lame service”

Written on: 25/01/2013 by MarkEvansGroup (1 review written)

You sent (name removed) to a dentist that was not trained nor interested in doing the scope of work as outlined in my initial email to you. Additionally, the dentist, while he is a very nice man, brought in a so called expert, but the expert did not want to proceed with any of the needed work. As a result, (name removed) has incurred substantial additional expenses while staying longer to find another dentist. this added to his hotel cost, and to his local transportation expenses. He also had… Read Full Review

By Dental_Departures_Customer_Care

Written on: 26/01/2013

Dear Mark Evens:

Dental Departures is sorry to hear about your friend having a poor experience with Dr. Arciga at Cabo San Lucas Dental causing to have his flight delayed.

Superior customer care and a quality dental experience are the top priorities for Dental Departures and we want to help.

This is the first we heard of any problems with (name removed) dental care. We sent two follow-up e-mails after his dental appointment with no reply. We did not receive any calls from him about this problem on our toll free customer care numbers in Mexico/US, e-mails nor FaceBook or Twitter.

As of reading this review on 1/25 we have e-mailed you, (name removed) and have just received a detail reply back from Dr. Arcia on what transpired.

Dental Departures communicated clearly to Dr. Arcia that (name removed) needed removal of the tori mandibularis. Dr. Arcia believed her could perform the procedure but after his oral exam he concluded it would be in the best interest of (name removed) to receive the care by an oral surgeon in a hospital setting.

Ultimately, Dr. Arcia wanted to have the best dental outcome for him: which he was not able to provide. Unfortunately, this could not be determined until there was a thorough in-person oral exam.

We are working with Dr. Arcia at Cabo San Lucas Dental to help.






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★★★★☆

“Great Dental Experience”

Written on: 24/01/2013

My visit to Orthosmile was fantastic. Although the office is not in the best location, it is very contemporary and well kept. They did not seem to be lacking of any equipment and it was also of the latest technology. The dentist was competent and very skilled at his profession. He also spoke english well. He was very attentive to my pain sensitivity. They were also very prompt. My appointment time began at the time that it was scheduled. The assistants were well trained and all of the… Read Full Review

By Dental_Departures_Customer_Care

Written on: 26/01/2013

Thank you for such a positive review!

Dental Departures is happy to help you find Pattaya dentist : Orthosmile is a wonderful clinic!

Other Dental Departure patients have found the same high quality service, modern equipment and quality dental care at Orthosmile.

We are happy to hear that the dentists at Orthosmile recommended to do 'less' treatment than more. Some people think global dentists are always trying to increase the dental bill but the reality is just the opposite.

When you return to get your new crowns at Orthosmile please give us a call or quick e-mail and we can schedule your appointment!

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★★★★★

“Four Implants on Bottom jaw”

Written on: 23/01/2013 by KarenJS (1 review written)

Things I liked. Very pleasant dentists, surgeons & dental health workers. Quick delivery of service and flexibility with days and times for appointments. The work was done skilfully and was surprisingly painless considering they were drilling into my jaw. I was given antibiotics, pain killers and an ice bag and information on what not to do over the next 24hrs like drink through a straw or eat hot soup. Things I didn't like. Only one thing you need to know if you're wanting any more than… Read Full Review

By Dental_Departures_Customer_Care

Written on: 26/01/2013

Hi KarenJS:

Congratulations on receiving a new smile in Thailand! Thank you for the wonderful review :)

Dental Departures prides itself helping our customers find the top dentists in Thailand: quality dental care, quick service and flexibility of appointments.

Sorry to hear about the trouble you experienced with paying for your dental care in Thailand. Most of our clinics in Thailand accept credit cards but in your case some do not (they only accept cash or a traveler/bank check in THB). Dental Departures is researching how we can make the payment process easier for Thailand dental clinics who do not accept credit cards. You should see something from us in the fall of 2013.

When you are ready to head back to Thailand for your next visit to the dentist please give us a call and we will schedule your dental appointment!

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★★★★★

“Super friendly and knowledgable people”

Written on: 21/01/2013 by PhxAlice (1 review written)

Upon my arrival, I was greeted professionally and courteously. The dentist explained the procedure in detail before any work began. He also explained a new option for teeth which I didn't know about and how my dentures could be permanently implanted upon my jaw bone. The work was finished in the time frame he gave me. As for the facility itself, I was pleased that they had the latest equipment. Everything was neat and clean including the restroom. The dentist and his staff were all very… Read Full Review

By Dental_Departures_Customer_Care

Written on: 26/01/2013

Hi PhxAlice:

Thank you for the great review of Dental Departures and your dentist in Mexico!

Dental Departures strives to have all our appointments on time and pre-screens our dental clinics to ensure you receive care with the latest dental equipment.

The all-in-four denture/dental implant option is very popular! Given the cost and the benefit of having permanent dentures we hope you are happy with the results.

If you need any follow-up dental care please feel free to reach out to Dental Departures again to schedule another dental visit!

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★★★★★

“great place ”

Written on: 20/01/2013 by 1beatlesfan (1 review written)

Doctors and staff made first medical experience easy and stress free. Honest and upfront about costs and time for procedures needed. Would recommend to family and friends. Definitely worth the travel to TJ for the price and superior quality of dental work needed… Read Full Review

By Dental_Departures_Customer_Care

Written on: 26/01/2013

Hi 1beatlesfan:

Congratulations on getting a new smile in Tijuana, Mexico!

Dental Departures is happy that we were able to guide you through the experience of finding a dentist, scheduling an appointment and ensuring that you received superior quality dental care for a lower price.

If you need any follow-up dental care please do not hesitate to contact Dental Departure!

P.S. our favorite Beatle was John :)

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★★★★★

“Professional Dental Service”

Written on: 17/01/2013 by tapestry1 (1 review written)

Dr Ricky Llorca and his team provide a very professional dental service using the best dental practices. Dr Ricky is the pioneer of using CT scan equipment and technology to accurately diagnose and treat gum and teeth conditions. I found him to thorough and detailed in his assessment and execution. I had several fillings to start the process and then he has provided a detailed plan and costing to provide implants, crowns and gum work. I have used dentists around the world and found Dr Ricky… Read Full Review

By Dental_Departures_Customer_Care

Written on: 26/01/2013

Tapestry1 we are happy to hear you had a world class dental experience with Dr. Ricky!

Quality dental care is Dental Departure's #1 priority and we spend a lot of time ensuring our dental clinic partners are top notch.

Please let us know when you need your next visit to the dentist-we'll be happy to help you reschedule with Dr. Ricky :)

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★★★★★

“new top denture”

Written on: 15/01/2013

Had 10 extractions and a top denture put in. 2 hours and done. Dr. Danilo Gaspar was very professional and caring.He did a 1st class job… Read Full Review

By Dental_Departures_Customer_Care

Written on: 26/01/2013

We are so happy to hear you had a wonderful dental experience with Dr. Danilo Gaspar at Simply Dental in Los Algodones, Mexico!

Dental Departures was happy to find you the perfect dentist to get a new smile!

Please contact Dental Departures if you need any further assistance with your dental care in the future!

Congratulations on your new smile :)

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★★★★★

“Great service, fast, affordable!”

Written on: 13/01/2013 by terecart (1 review written)

LOL....my dentist was young and good looking soooo that is definitely a plus! Even though he had a helper that had to translate, he was very professional and did a great job on my teeth. I got 7 cavaties filled, cleaned, x-rays, consultation...all in about 5 hours and it didn't seem very long because you get to walk around in Mexico and there are little places to shop and it's an adventure! (I don't suggest you go if you don't like having people try to sell to you.) The total cost for me was… Read Full Review

By Dental_Departures_Customer_Care

Written on: 25/01/2013

Terecart we're oh so happy to hear you had a truly wonderful experience at the dentist in Mexico!

Dental Departures strives for superior service, speed and affordable prices: attractive dentists are an extra perk ;)

Please reach out to Dental Departures if you need any further help with your dental needs in the coming years!

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★★★★★

“Highly Recommended”

Written on: 12/01/2013 by Dmsgrl (1 review written)

I decided to make this appointment at the last minute as I was going to be in PV for two weeks. I thought I only needed a routine cleaning but in the course of the examination, the dentist discovered a broken crown. I absolutely could not be more pleased with the services. They exceeded my much higher priced dentist in the US. I highly recommend this practice. Anyone who is examining their options in the US or Canada should instead take a vacation and put this practice at the top of their list… Read Full Review

By Dental_Departures_Customer_Care

Written on: 25/01/2013

DMsgrl we're so very happy to hear you had a great dental experience in Puerto Vallarta, Mexico!

Thank you for scheduling your appointment with Dental Departures. Please let us know if we can help you reschedule another appointment when you come back to Puerto Vallarta.

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★★★★★

“Proffesional and very friendly Dental Office”

Written on: 11/01/2013 by Thengulus (1 review written)

The website was easy to find any information that I needed. Also the emails that I received had maps with instructions on how to find the Office. I was impressed by the Dentist that he did not try to sell me extras. He stated that if I wanted I could have my fillings changed out from the metal type to the "white". It was not necessary to be done, but, if I wanted it he would. I said I did not want it and he did not push the issue. There was no pressure into getting extra work accomplished. The… Read Full Review

By Dental_Departures_Customer_Care

Written on: 25/01/2013

Thank you for your positive feed-back on Dental Departure's web site and our global dental clinics!

We constantly strive to partner with the top quality dental clinics around the globe to offer better prices & better services with no pressure to up-sell dental treatment.

When you are ready to schedule another appointment please contact us :)

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★★★★★

“outstanding awesome unbelievable”

Written on: 11/01/2013 by bchris1163 (1 review written)

David, at the telephone and reception desk, was ready to process my appointment, and even get another customer in when at all possible. Dr. Irma knew what she was doing like a dream. Any challenges she encountered she positively and gently talked through and hummed as well. All work long hours to satisfy the customer and give them value in great dental care. I felt Dr. Irma knew my teeth and mouth after just looking and knew innately how to take care of me my teeth the best way possible… Read Full Review

By Dental_Departures_Customer_Care

Written on: 05/02/2013

Dear bchris1163:

Thank you for the 5 star review of Dental Departures!

Dr. Irma and David were very happy to have you visit their dental clinic.

Dental Departures is very happy that you received excellent customer service and wonderful dental care :)

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★★★☆☆

“APPOINTMENT TIME NOT HONORED”

Written on: 10/01/2013 by raymondbecker (1 review written)

Good value for the money. This was my second visit. Appoitment time was worthless. I had to stand for two hours awaiting my appointment. The place was disorganized and overbooked. No one said we are running late and we apologize etc. Not impressed. Doctors were very good… Read Full Review

By Dental_Departures_Customer_Care

Written on: 05/02/2013

Dear Raymond Becker:

Dental Departures apologizes for you having to wait for 2 hours at Sani Dental.

Dental Departures confirmed your appointment time with Sani Dental at 9:30am on January 7th, 2013. We confirmed this appointment with Sani Dental on November 13, 2012.

Dental Departures has escalated your complaint with Sani Dental . As a result, we would like to extend to you a 10% discount on future dental care with Sani Dental Group. When you schedule your next appointment with Sani Dental through Dental Departures we will give you an additional 10% off.

We hope to earn back your trust with your next dental appointment with Dental Departures :)

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★★★★★

“Dental Progresso! A Wonderful Experience! ”

Written on: 08/01/2013 by Zurkeyon (1 review written)

I was in bad shape when I got in touch with DentalDepartures, and Boy am I glad I did! I needed thousands in work here in the states, something I could certainly not afford. Andrew was very helpful, and informative. He set up everything for me, and the dentist was expecting me when I arrived. The Dentist they sent me to "Dental Progresso", WAS WONDERFUL! A Clean Office, Very Professional, and just a stones throw Across the border. At all times, I felt safe and secure, and they even had… Read Full Review

By Dental_Departures_Customer_Care

Written on: 05/02/2013

Hi Zurkeyon:

Thank you for the wonderful 5 star review of Dental Departures.

We're elated to hear that you had an excellent experience with us and Dental Progresso. Dental Departures worked really hard to ensure that we were able to fit your budget and time constraints and Dental Progresso was able to deliver.

We love to hear that you are very proud of you smile: rather than having to hide your smile :)

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★★★★★

“Getting an Estimate”

Written on: 06/01/2013 by sr123 (1 review written)

I went online to get an estimate for my dentures and have nothing but good to say about Andrew and the staff at Castle Dental.There was no pressure at any time,the replies from my email questions were prompt and polite.Now that i've made an appointment,they've given me the directions to there office in Algodones,Mexico.I can't say enough about my dealings with Andrew,couldn't be happier.Scotty PS and i must add there price couldn't be beat… Read Full Review

By Dental_Departures_Customer_Care

Written on: 05/02/2013

Hi sr123:

Thank you for the 5 star review of Dental Departure's customer service!

Andrew & Castle Dental are rock stars...we're happy you got prompt and friendly service. We're happy to see that you saved 70% on your dental care in addition to friendly service :)

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