Started off good Ended Bad

★★★★☆
4.4 / 5
89.2% of users recommend this
  • Value For Money

Dyfi's review of Dental Departures - www.dentaldepartures.com

★★☆☆☆

“Started off good Ended Bad”

Written on: 26/03/2017 by Dyfi (1 review written)

When i was booking my appointment all was going well,Good communication and all the arrangements were good ,I ordered a car to pick me up from my hotel and took me back which was a good service.I was promised a 10% discount on my final bill which was around $400 New Zealand Dollars when i emailed Dental Departures with mu receipts and they told me im not eligible for the discount they said i hadn't put in a code which i had been sent at the start of the arrangements so i never saw the $400 and never heard from them again , I was very disappointed with them and would not use DD again.It should be in Capital letters saying you have to put in a code to get your discount back instead of small writing as i think a lot of people would miss it and loose the discount.

  • Value For Money

By Dental_Departures_Customer_Care

Written on: 26/03/2017

Thank you so much for bringing your concerns to our attention! As per your kind comment, please be advised that Promotions need to be applied on bookings prior to the appointment. When receiving your confirmation emails the promo applied is fully described, as well as terms and conditions sent by our Customer Care team on such confirmations. Unfortunately there is no way to add a code after the appointment has passed. We are truly for the inconveniences you have encountered on this regard. If you shall require further information or details please kindly reach out to us. Sincerely,

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