Not very professional, did answer questions asked many times

★★★★☆
4.3 / 5
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  • Value For Money

Guest's review of Dental Departures - www.dentaldepartures.com

★★☆☆☆
Dental Departures - www.dentaldepartures.com

“Not very professional, did answer questions asked many...”

Written on: 29/01/2014

It is unfortunate to have to leave negative feedback, but, after many emails, they still continued to not answer clearly stated questions and this is really unfortunate. It was even stated that this lack of responsiveness was not very professional, and they did not even bother to reply to that or the initial, still unanswered questions posed directly to them.

It is not a good indication of likely future success if this is how they choose to field the premedical portion of their customer service.

Good service includes timely and complete responses and answers to any and all questions, inviting any follow up questions should anything not be clear, then to reply in a timely manner to completely answer any new or remaining unanswered questions.

Really not a very effective job at all at customer service but did arrange an appointment.

Leaves me with very uneasy start when going to my appointment, not at all sure if trust or confidence will be in the same room as I am in.

  • Value For Money

By Dental_Departures_Customer_Care

Written on: 03/02/2014

We're terribly sorry to hear you had a bad experience with Dental Departures and we apologize.

Our entire team's goal is to deliver extra ordinary customer care and we obviously failed you.

We want to fix this for you and make it right. Can you please contact us via email, livechat or via one of our toll free numbers and ask to speak to our Director of Customer Care - Jane Parker. Jane will work with you directly from this point forward, provide you a customer care voucher and will work behind the scenes to fix the problems you faced dealing with Dental Departures.

Thank you for your patience and taking the time to provide this feed-back so we can improve Dental Departure's customer service :)

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