Written on: 30/01/2012 by sheltie77 (1 review written)
The reviews on this site puzzle me and very nearly put me off buying Ebac at all. But sometimes, on the internet, reviews and reviewers are not what they seem. My experience is very different to the other reviewers here.
When I was doing my research on which dehumidifier to buy, the reviews on this site left me wondering what on earth was going on. I had learned that Ebac had been known as producing superb quality dehumidifiers which went on working well for year after year and they were very highly regarded as the market leader. They were talked of as the best dehumidifiers you could buy. Yet here on this site were lots of reviews saying how awful they were with not even one saying they were 'OK' or middling- and it left me worried and wondering whether to buy or not. I have never come across a review site where reviews of a product where so overwhelmingly awful as they are on this site for the EBac 6200. That made me wonder just who had written them and for what purpose - it seemed beyond belief that every customer of Ebac was so unhappy and not one was even halfway-happy.
I decided to buy the 6200 direct from Ebac to give them the benefit of the doubt, and to buy over the internet so that I would be entitled to return the unit if I thought it looked flimsy or if it stopped working for any reason.
I spoke to Ebac over the phone to check a couple of technical points. The girl who answered was knowledgeable, well spoken, enthusiastic and had the information I needed at her fingertips. So a good start.
I placed the order and it was delivered the next day, on time, well packaged. It looked robust and well made, the sort of item you could imagine working properly over a long period. This was NOT made of flimsy cheapo parts to save pennies.
The controls are simple and intuitive. The instructions are clear and straightforward. I've marked EBac down on 'Service & Support' simply because although the instructions refer to re-setting the SmartControl they don't describe how to do this. As yet I've not needed to do this, so maybe I'm being a bit picky.
Once switched on, the unit took about 24 hours to stop completely any condensation forming on windows throughout the entire house. Mildew has stopped dead. It's coped superbly with the water vapour produced by a bathroom with no extractor fan and a kitchen with no vent - so it's doing really well! It's powerful, ever so simple to use and just gets on with the job. And it looks far better than I was expecting from the photos. It sits in the hall where it's really very unobtrusive.
Most of the time it ticks over very quietly. Even when it is working hard, it's no more noisy than a small fan heater would be.
A few weeks after buying it, I received a survey which I filled in including an idea for them and within hours I had a personal response from them. To me, this is a company who really does care what the customer thinks and works hard to ensure they offer the very best.
All told I'm pleased as punch. Since I switched it on, it's just got on with the job and is doing it really well. Which brings me back to the reviews on this site. I'm very, very glad I chose to ignore them. You may wish to do the same.
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