written by on 31/01/2014
I was feeling really stressed because I am struggling with money. I needed a payment holiday as I need to catch up my council tax Feb and March before end of tax year. I felt quite comfortable talking to this staff member. She made me feel I was relevant.
After she told me that it was ok to have the payment holiday I asked if I could discuss my situation. We were able to calculate income and outgoings and then reduce my payments temporarily so that I can catch up with myself.
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Disgusted01's Comment
Written on: 23/05/2014
Heading from being stressed to total distress and despair! Do not be fooled by their sympathetic attitude - they are trained to be false and insincere. Come into my parlour said the spider to the fly!