Avoid like the plague - worse than terrible

My son travelling to Vietnam and Thailand obtained 2 cards and activated the primary one. Unfortunately he lost /had stolen this card he called to report and activate the 2nd card several long calls later the card was activated however on attempting to use the cash machine the card was swallowed. Further long laborious calls were made and another was agreed to be issued however it would take 7 working days to arrive he didn't know where he would be so arranged for it to be sent home in the UK - it duly arrived more than 7 days later it was registered again another long call even prior to speaking with someone and the balance viewed on-line. Attempts to withdraw the money failed and attempts to view the account on-line to transfer/cash out failed to. Now he is still travelling and we his parents are having to fund the trip as it cannot be accessed. Due to the inactivity he will be charged for the privilege of them keeping the money and him having no access till he returns home, he is reluctant to call as he has just received a phone bill for £110 due to having to call previously - he is a student and cannot afford this type of expense. Customer service have been unhelpful to say the least. Travelex are making money left right and centre from things like this. AVOID SO NOT TO BE DISAPPOINTED AND RIPPED OFF!!!