Customer service is the worst we've experienced

We have had this card for 7 years and have used it widely across the world, up until now we've never had a problem and money always used to be loaded within a couple of hours. So we're now in the situation where we sent money to the card expecting it to be there the same day and four days later it is still not there. We are now in America (we live in the UK) and have no access to our money, we rang customer services a number of times over the last few days explaining that we are currently overseas and without money and they won't do anything at all to help and just keep repeating that it can take up to five days to appear on your account!! Give us a break Travelex, that is ridiculous in this day and age. NOT GOOD ENOUGH