written by Elliexx on 06/11/2015
I am in possession of a Thomas Cook Cash Passport Card (Travelex) which I have had for a few years now. I have used it to withdraw cash and used it in shops to purchase goods.
So, today I am Spain and two shops refuse my card telling me the card has expired. Strange because the date on the card states expires 09/17 and we are only in 2015? Embarrassed and confused I contact Thomas Cook who state that even though there is money in the account and the account has been used on a regular basis after 5 years accounts are closed and access has been denied???? Why then I asked does my card state 2017 - I was told that a new card had been issued when I lost my previous one but the account was 5 years old and no longer in use?
Long story short they have allowed me to withdraw the money from a nearby post office and I will now have to return to the UK to get another card! Madness!!
As rated by our community of reviewers