Written on: 21/01/2012 by sgunning63
The initial purchase was a good experience. After that it was a nightmare.
I tried setting up the online account - no success at all. First it would not recognize the term driver's license - the rep on the phone said their system used c in the spelling and although it required the ', their system would not accept it.
Then the online system just would not go past a "system access unavailable screen" . Apparently some sort of It problem the SECOND rep was unable to correct.
Then- I find out you cannot actually load money online - even though that is a feature they used to get me to get the card in the first place. so I then tried to get them to add from my credit card. Two calls from the rep to get more information and I still do not have the money on the card.
Far more trouble than it is worth. I spend more time and roaming fees than I could possibly have saved using this "convenient" solution.
The reps are all very friendly and polite - they just have a crappy product.
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