Getting back on site since change

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derek31's review of Smooch www.smooch.com

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“Getting back on site since change”

Written on: 14/02/2014 by derek31 (1 review written)

I have found it impossible to get back on site since the change,as my password is constantly being rejected,despite numerous attempts after changing my password.When I change it,itsays it was successful,yet still when I try to log in,it still rejects it.I was able once to send in a report to this effect as I got on site only by chance through someone having a message for me,but I heared nothing back from the team.I really miss being on the site,as I found it about the best one available,and really would like the problem resolved.I anxiously await your response.

Smooch's Response to derek31's Review

Written on: 20/02/2014

Hi, I've passed your details on to one of our customer service team, who has emailed you.

We'd love to see you back on the site again, and sorry for the trouble you've had getting back onto the site.

Lucy @ Smooch.com

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