Automatic subscription renewal distress

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Guest's review of Match.com www.uk.match.com

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“Automatic subscription renewal distress”

Written on: 15/12/2011

They took over £70 from my account under the automatic renewal without notice!! After I begged them over the phone and later wrote asking them to refund it as I don't need my account as I am in a committed relation, they are refusing to refund my money!

I am going to the Office of Fair Trading to make a formal complaint as from what I can gather from my legal research they are supposed to send you a reminder and give you a reasonable opportunity to cancel.

There have been so many people affected by this and they shoud be stopped!

They are shocking!

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Guest's Comment

Written on: 21/12/2011

They did the same to me!

As this went through Paypal I will try to retrieve my funds through them, but they blatantly say they have no refund policy. This is a rip-off company. Stay away!

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Guest's Comment

Written on: 10/01/2012

I have had exactly the same experience, DO NOT use this site, they will take money from your account without warning!! Shocking

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Guest's Comment

Written on: 19/01/2012

I too have been duped by Match and am now seeking legal advice. I cancelled my membership in Oct 11 but they continued to send me e mails so I logged on to the site in Dec to find out if my profile was still in use. Match then deducted £77.94 for 6 months membership using my credit card details they had retained without authorisation. They were subject to a BBC watchdog investigation in May 2011 and appear to have ignored the findings. I would advise anyone to stay well clear of the site.

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