AsianSingleSolution Reviews - www.asiansinglesolution.com

★★★☆☆
3.2 / 5
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Latest Reviews

★★★★★

“Excellent site to meet!”

Written on: 28/06/2014 by Floressg323 (1 review written)

Although sceptical at first (as a first-timer would be with any dating site!) - Asian Single Solutions was simple to use and help was always on hand if there were any troubles or problems. Uploading photos, amending profiles and talking to others were all very easy. I originally didn't think it would lead to anything and did it 'just to see what would happen' but actually met someone who was very similar to me. It can happen! Would recommend to anyone and anyone who is on the fence -… Read Full Review

Asiansinglesolutionadmin's Comment

Written on: 28/06/2014

Thank you so much for sharing this. I wish you both all the best for the future.

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★☆☆☆☆

“WASTE OF TIME..... ”

Written on: 19/06/2014 by MaceyDavenport (1 review written)

I have been on the site and paid for nothing as the women are only looking for certain types of guys i.e doctors, accounts and solicitors.... If your not one you do not have a hope in hell, good luck… Read Full Review

Asiansinglesolutionadmin's Comment

Written on: 28/06/2014

I am sorry if you did not have any luck on the site but the service is aimed at professionals. Hence, if you are not a professional then the service is probably not right for you.

It therefore seems your evaluation of one star is not really fair, as the service is not aimed at your demographic.

We have regular success stories from professional people meeting through this website.

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★☆☆☆☆

“Poor customer service.”

Written on: 10/06/2014

I closed my account down. Upon closure of my account I was reassured that my details would be deleted. However, I was contacted by them and challenged by a ranting e-mail about my decision. Worryingly poor if not scary customer service. Not to be trusted… Read Full Review

Asiansinglesolutionadmin's Comment

Written on: 28/06/2014

I am sorry if you feel you had a poor experience.

We may occasionally reply to feedback , if we need to clarify a point or to seek further constructive feedback. It is only through feedback that services can improve. We may also seek to thank someone for telling us about their success story.

If we replied to you, I'm sure it was for a valid reason but I am sorry if you feel this was inappropriate.

We may also reply to feedback if we feel that a customer has not used the site correctly, or has misunderstood a function. I think this shows excellent customer service as we want all members to get the best possible value from our services.

For example;

-a customer might say that the site does not work, but has not added photos, paid for membership yet or contacted anyone. All three are vital for success.

-a customer might say that Smart Matches are not accurate. We would reply to explain that Smart Matches are not criteria based as they use behavioural technology to provide matches based on comparing activity between users. We offer other criteria based searches on the website, other than Smart Match.

If you have an issue with the site, please contact us during your membership whilst there is time to address your concerns.

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★★★★☆

“A VERY GOOD EXPERIENCE”

Written on: 05/06/2014 by IlianaJohnston342 (1 review written)

It was easy to set up, and then got started. I had a met a couple of people of the website based on their profiles, but then I realised that on paper, anyone can sound perfect, its more about the personality I found was the key thing. It doesnt matter what they do for a living, or what caste they are. I finally met my partner which I have been with for 4 months. Everything is going great. One thing I would advise, look for the profiles that are different which this dating websites allows you… Read Full Review

Asiansinglesolutionadmin's Comment

Written on: 28/06/2014

Thank you for sharing this story. You are right, in that people often find their perfect partner is quite different to the criteria they thought were important.

For dating success try to be open minded and really get to know people before deciding they didn't meet all your criteria.

I wish you both success and happiness.

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★★★★☆

“Just what i was looking for!!”

Written on: 19/05/2014 by peter99999UK (1 review written)

Excellent site to meet your soulmate, very user friendly, you can contact many prospective matches with a touch of a button. The new layout looks super, for single men/women I would highly recommend and you can find your partner at a click of a button… Read Full Review

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★★★★★

“Worked for us as we're patient and put in the time...”

Written on: 27/04/2014 by Creativik (1 review written)

"We both joined Asian single solution dating site with the hope to fall in love with the one." It happened however, as with most dating sites out there... The more you put into the site, the more you get back. Having read some of the reviews above, if you think you can join a dating site and expect to go on hot dates with little or no effort, think again and maybe dating sites aren't for you. (They also have a pay as you go system, 1 of us used that! A Wonderful team behind the scenes (inc… Read Full Review

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★★★★☆

“It worked for me”

Written on: 27/04/2014

I met my boyfriend on this site so I have to say it works. Overall the functionality is good and there are plenty of members although mostly London and Birmingham. The mobile site works well but I wish they had an iPhone app. For that reason I'm giving 4 stars. I'm not sure about the negative reviews here. I've always had prompt and effective contact with customer services and have met the staff at the events. They always were friendly and professional. … Read Full Review

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★★★★★

“Great site, Great people, Great”

Written on: 19/12/2013 by ShaadiSam (1 review written)

I think this site is brilliant so wanted to let everyone know that. I signed up 8 months ago and I've already met 12 lovely girls from it. The parties are really busy and fun too. You can see the effort they put into making them so good. There seem to be a lot of complainers on here, but I suppose that's what this site is for. Just because Customer Services won't bend the rules to give you want you want doesn't make them rude! My own experiences have been great. I've met some of them… Read Full Review

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★☆☆☆☆

“Disgraceful Customer Service”

Written on: 24/11/2013 by samirNorth (1 review written)

The site has attracted a lot of unhappy 'Shaadi.com' customers. However the owner of the site as well as other customer service people, are plain right rude and arrogant. Business is a funny game and arrogance can and will ensure you land face down. Please don't be rude to your paying customers. She is probably the rudest person I have talked to. … Read Full Review

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★★☆☆☆

“One major flaw!”

Written on: 21/11/2013 by SecretShopper19 (1 review written)

People you message cannot read your message unless they pay to register! Therefore you tend to receive a lot less responses as many are not paying members and will never read your message. Most dating sites (ie: Shaadi.com) allow non members to read their messages. Otherwise its actually quite a good site! Also, agree that customer service is quite rude!!… Read Full Review

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★★★★★

“Great site”

Written on: 13/11/2013 by TKOT (1 review written)

I've been on this site for over a year and found it to be really good. Firsly, and most importantly with any site, the calibre of people are great - they are mostly professionals and it is easy to search for the kind of partner you're looking for i.e vegetarian, Gujarati, height, particular hobbies etc... The website is very easy to use and user friendly and there are some very good offers/promotions available regularly if you want to become a paid member. One of the reasons I stayed on it… Read Full Review

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★★★★★

“Successful website”

Written on: 03/10/2013

I was a bit sceptical at first but I just wanted to say that I met my husband through the Asian Single Solution website. I see people complain but it seems mostly that people only comment on here if they are negative about the whole thing. Its one of those services that you get out what you put in. I've got several friends on the site and they are all happy with it. Not all successful yet but maybe in time they will be. I'd say the website is easy to use and has a wide range of decent… Read Full Review

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★☆☆☆☆

“pattern developing AVOID!”

Written on: 12/07/2013

AVOID THIS SITE. Theres a pattern such shocking customer care cummunication from Meera very rude. Like a previous review I decided to join for 1 month no longer. When the month came to an end i expected it to end like other dating sites. Money was taken from my account. When I queried this straight away I was told we have a no refund policy and this is in the small print. And was constantly being sold the service, we are very successful alot of success stories to try and make me stay. I was… Read Full Review

Deepat1608's Comment

Written on: 28/05/2014

take them to court buddy. Will shut them up and they'll probably give you the refund rather than fork out money for court fees etc

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★★★★★

“Fantastic Events ”

Written on: 13/04/2013 by Heera2 (1 review written)

A fantastic site. The events are well organised and planned. The events take place across the country. The hosts are extremely helpful. I made many new friends and met some lovely guys. I would highly recommend this site and the events to many others who are single and wish to connect with like minded people. … Read Full Review

Bambam's Response to Heera2's Review

Written on: 30/04/2013

This is fake probably

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Deepat1608's reply to Bambam's Comment

Written on: 28/05/2014

I agree, could be fake. They tried to take money out from my account after my subscription ended! Cheeky sods

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★★★★★

“Very good site for Asian singles ”

Written on: 12/04/2013

I joined this site a few months ago and was pleasantly surprised with the caliber of people on there. I am a single professional woman in my 30's was struggling to meet people. Through the site I have been on a few dates. I find the site easy to use and I like the search filters. This is one of the better dating sites I have used. I personally prefer attending the events though where you can meet people face to face… Read Full Review

Bambam's Comment

Written on: 30/04/2013

Also fake probably

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Deepat1608's Comment

Written on: 28/05/2014

Again I agree

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 08/04/2013 by bambam (1 review written)

The worst site I've had the misfortune to come across. Run by a bunch of money-hungry so and so's, their only desire is for your money. Your custom, hopes and happiness mean nothing to them. They will try to take money from you in any which way they can and in return provide a pitiful service.... just D O N ' T… Read Full Review

Asiansinglesolutionadministrator's Response to bambam's Review

Written on: 12/04/2013

Thank you for your feedback, and I am very sorry if you feel that we have not given you a good service. Please contact our customer services department and we will do what we can to help.

Without the specific details of your profile, we cannot answer these directly here.

We operate efficient customer services, and generally reply to all messages personally within an hour.

We have thousands of active British Asian users and regular success stories. Please do visit our site to read about them.

Unfortunately, online dating cannot work for everyone and sometimes users expectations are unrealistic about what can be expected for a small fee of £10 to £20 per month on average.

I believe that your complaint may be in relation to repeat billing. It is well documented that online dating sites operate subscriptions. This is necessary due to the high overheads such as the cost of customer acquisition. If you wish to end your membership please remember to cancel on the website. Unlike many sites, we have no notice period so you can cancel at any time. We also have a sensible refund policy which is available on our website.

AsianSingleSolution.com

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Bambam's reply to Asiansinglesolutionadministrator's Comment

Written on: 30/04/2013

i.e. Yes we took your money, and we'd do it again and again, because we don't care about you as a customer, we care about you as a cash cow. As I said:
*** AVOID ***

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Deepat1608's reply to Bambam's Comment

Written on: 28/05/2014

How about we start our own Bam! Matchmaking with integrity and honesty with the customer in mind? lol. Probably do a much better job and get a massive network going.

It's who you know, not what you know. Remember that! ;)

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★★☆☆☆

“terrible avoid ”

Written on: 18/03/2013

the worst dating site by far, its shockingly bad. customer services is a very poor, if your looking for partner, friend, or love this sites not for you… Read Full Review

Asiansinglesolutionadministrator's Comment

Written on: 12/04/2013

Thank you for your feedback. I am sorry if you have had a bad experience.

As I am unaware of the circumstances, I cannot answer your query directly.

If you need assistance, please contact our customer services. We generally respond personally to all queries within an hour and are happy to give dating tips and advice.

We can help you develop a strategy which will help you become one of our many weekly success stories.

AsianSingleSolution.com Admin

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★☆☆☆☆

“Beware this site.”

Written on: 01/03/2013

I completely agree with the reviewer before me, but for a different specific reason. This site is amateurish compared to others - read the T&Cs in great detail before signing up, and then reconsider, and don't. I joined as a member. Later I was no longer a paid member. I tried to read a message sent to me, found that I couldn't as I was no longer a paid member. No other site requires payment to READ messages sent by others - bizarre. Only then did I realise that many of the messages I had been… Read Full Review

Asiansinglesolutionadministrator's Comment

Written on: 12/04/2013

Thank you for your feedback.

Access to the messaging function is the only real point of an online dating service. Hence it is a paid for feature on almost every dating website.

In an analysis of a three month period, we have seen that over 70% of all messages on our system get read.

Unfortunately, if you cancel your membership then all paid for features will be withdrawn.

Where sites allow users to read messages for free, then users will send contact details in the first message which can be accessed by the non-paying member. Users then bypass the site completely depriving the website of membership fees and the members lose the relative safety of having that initial conversation via the website.

We do of course allow members to send contact details, but both parties must be full members or the message needs to be reply paid (see below).

In 2007 we invented the "reply paid" system so users could send message reply paid. This increases the open rate to over 80%. We offer this with our Premium Plus membership, which is only slightly more expensive than standard membership.

Why not give the website a try. We are happy to help with your profile and help ensure that you can become one of our many weekly success stories.

AsianSingleSolution.com Admin.

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★☆☆☆☆

“Money-making scam”

Written on: 04/12/2012

I decided to join AsianSingleSolution.com for just one month to see how it goes. Therefore when I joined I paid for one month premium plus membership rather than 3 months or 6 months etc. As the month came to an end I decided not to renew my membership. However money was taken from my account. When I queried about this i was told that it is in terms and conditions that when I pay I am entering a subscription and they have a non-refund policy. I was livid. I pointed out that the payment… Read Full Review

Asiansinglesolutionadministrator's Comment

Written on: 12/04/2013

Thank you for your feedback.

It is always disappointing to hear that a customer is not happy with the service.

We are very happy to tell everyone that our Premium memberships are repeat billed and this is stated in several places and confirmed by email after joining.

All quality dating sites (with very few exceptions) offer ongoing subscriptions, so that there are sufficient revenues to recruit new members, and to motivate the owners to create a quality and sustainable business.

If you wish to cancel your membership, please remember to do so on the website. Unlike most sites, we do not require any notice period so membership can be cancelled at any time.

From what you are saying, in this case, I believe that you had actually accessed messages and had therefore made use of the membership after your second subscription payment. This is not generally a feature of the basic membership.

As you say, we have many members, which makes the service successful and worth the fee that we charge.

It is interesting that you mention a competitor because since you wrote this, they have also introduced repeat billing. The reason is simple as it is generally only financially viable to run a dating site with repeat billing.

Please consider that we have a sensible refund policy which is published on our website. This generally applies to unwanted 3 or 6 month terms. Please see the website for details.

The main reason memberships are offered as 1, 3 or 6 month terms is to allow the customer to maintain the flexibility that they feel is necessary. Many services offer monthly subscriptions such as mobile phones, Gyms, subscription TV etc. There is no assumption that the membership would end after the initial period unless cancelled.

Although we were unable to refund you on this occasion, you were offered a credit note so that you would utilise the services in the future should that become necessary.

As a final thought , I think you are someone who met your partner through us. Sometimes customers meet their life partner via our services, but feel entitled to a refund of the balance of membership, even though it may only be £20 or so. Personally, I find this rather disheartening. Finding a life partner is often the biggest challenge we all face. Yet, members are unwilling to concede a small reward or thank you to the dating site. What do you think?

AsianSingleSolution.com Admin

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★★★★★

“Fab site for Asian dating”

Written on: 01/10/2012 by HarpT78 (0 reviews written)

A friend put me up to join this Asian dating site. I'm always sceptical of this sort of thing, but within a day Id had about 20 messages and loads more profile visits. I got chatting to quite a few nice lads on the site, and I also went to one of their London parties. They are mostly British Asians and all seemed to have decent jobs so that worked for me. The party was fun, and I got two dates from that too. Three months in, I am now happily dating a fantastic guy. I would definitely… Read Full Review

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