Written on: 18/05/2012 by karenmeidl (4 reviews written)
Customer service for Grand Designs Magazine is appalling.
Subscriptions is handled by a company that is contracted by Media 10 (the company that actually produces the magazine). All I can say is that Subscriptions' staff are rude, disrespectful and incompetent (to say the least).
After 2 years of subscribing successfully, I've just cancelled the remainder of this years subscription AND my renewal for the coming year.
Sorry Kevin McCloud, sorry Grand Designs Magazine. The Subscriptions section are losing you business. From the way I was dealt with, I doubt I'm the only one. And guess what - I'm right! Someone else I know said they didn't have a good experience with subscriptions either. Sort it out please!