leaking toilet pan

Victorian Plumbing www.victorianplumbing.co.uk
★☆☆☆☆
1.4
8.0% of users recommend this
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EmeryWright46's review of Victorian Plumbing www.victorianplumbing.co.uk

“leaking toilet pan”

★★☆☆☆

written by EmeryWright46 on 18/02/2017

I bought a Turin back to wall toilet pan as part of a big order. When it was installed we discovered there was a leak in the enamel. The plumber said he had never seen this before. I sent a photo to Victorian Plumbing as required on a Friday, the following Monday they dispatched a replacement (two to five days delivery).
My main gripe is that this was a serious defect which caused damage to my house and they were pretty blase about sorting it. There was no real apology or compensation offered. And I think given all the trouble this caused they would have got a replacement out as a next day delivery. As it was it wasted about a day of our plumber's time finding the leak and removing and reintstalling the toilet.
As it turned out the replacement arrived on the Thursday. Luckily we have a spare WC, if we did not we would have been stuffed!
So for this reason I can't recommend Victorian Plumbing. I would have given them five stars if they could have sorted this defect quickly (as a shop would have done). But as it is I really could not recommend them. Hopefully there is a lesson there!
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