Despicable company with appalling customer service

Victorian Plumbing www.victorianplumbing.co.uk
★☆☆☆☆
1.4
8.0% of users recommend this
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Guest's review of Victorian Plumbing www.victorianplumbing.co.uk

“Despicable company with appalling customer service”

★☆☆☆☆

written by on 06/06/2016

ordered a bathroom suite on the 29th of March and now more than 2 months later (6th June) still have not had delivered all the pieces of the suite.
Firstly putting together the order for delivery took more than 3 weeks when 5 days were quoted.
Secondly emails to work out where on earth the goods were weren't answered for more than 14 days, appalling customer service.
Thirdly despite letting them know about accessability difficulties (a country lane) they still sent the goods on a huge lorry which then predictably couldn't reach me, wasting a whole day I had booked off to be in to receive it.
Fourthly when they delivered the suite one box contained a broken item (which I later discovered was an incorrect item- a duplicate of the toilet, meaning they'd completely left out the sink I'd paid for from the order).
Fifthly they delivered the wrong item (again) in replacement.
Sixthly they made promises to deliver the missing sink on a next day delivery to correct their error...but didnt, we're 5 days and counting now
Seventhly they then decided without discussion with me that they wanted to collect the incorrect item first, only then would send out the sink I had already paid for on another day, meaning they would waste 2 full days of my time (AGAIN) with no guarantee of when I would receive the sink. This is a sink I had paid for, it was my property, which they were holding ransom until I'd obliged them with the collection of their incorrect item. It couldn't be done simultaneously with incorrect item replaced with correct item because apparently paid for property of their customers is "company policy" when covering up their mistakes and grossly inconveniencing customers.

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