Shop Elsewhere

Victorian Plumbing www.victorianplumbing.co.uk
★☆☆☆☆
1.4
8.0% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

Jane1609's review of Victorian Plumbing www.victorianplumbing.co.uk

“Shop Elsewhere”

★☆☆☆☆

written by Jane1609 on 25/02/2015

It wasn't until my card details had been processed did the website indicate the goods I had ordered were actually out of stock, trying to phone this company and speak to customer services is a nightmare unless you have hours to spare whilst they keep you on hold. Sending an email doesn't fill you with confidence either as the standard reply is they are very busy and expect to resond within 3-5 days !

Finally received the ordered item although it was broken, it was swiftly replaced although it's replacement also arrived broken. It has taken 5 emails 4 phone calls only to discover that after 3 days they have done nothing about it until today. The promise of a refund of the carriage has so far failed to materialise and I honestly don't hold out any hope that the goods will ever arrive in perfect condition.

Whilst I can't blame Victorian Plumbing for the damaged goods, I have no confidence in their staff to deal with issues, a bit too quick to take your money and then they adopt we don't care policy.

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