DO NOT BUY FROM VICTORIAN PLUMBING

Victorian Plumbing www.victorianplumbing.co.uk
★☆☆☆☆
1.4
From 302 reviews
8.0% of users recommend this

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JasleneStrong214's review of Victorian Plumbing www.victorianplumbing.co.uk

“DO NOT BUY FROM VICTORIAN PLUMBING”

★☆☆☆☆

written by JasleneStrong214 on 16/06/2014

Bought a 3pcs bath suite, all arrived and found out the bathtub was defective. The corners of the bath tub were really thin and the light was shining through. It was sub standard and was clearly not strong enough as enough fibreglass and resin had not been used. Telephoned customer service and emailed them the photos. Was told it would be resolved within 24 hrs, 3 days later and after constant phonecalls from myself i was told the bathtub is fine and they will not exchange it or give me a refund. My advice is stay well clear from this company. Once they got your money they will mess you around

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Victorianplumbing's Comment

Written on: 17/06/2014

Hi, sorry to hear about your issue. Unfortunately, reviews on here are not picked up as regularly as we would like, because we can't always verify the authenticity of the reviews. Most of our customers use Trustpilot, an independent review site that gives us a much better reflection on the service we provide. If you feel your issue is as yet unresolved, please email in to us and quote your ORD number, we will then do our best to resolve this issue for you. Thank you. Alex, Victorian Plumbing.

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Lillibetisqueenofhearts's Comment

Written on: 28/08/2014

No they won't..they will just fob you off! They offer a 5 year guarantee...against what? What is going to go wrong? Well whatever it is...they won't accept liability and will hide behind the manufacturers who will in turn hide behind the "you must have done this yourself" idea...avoid...avoid....

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