Charged us £50 delivery. Sent wrong basin & NOT responding

Victoria Plum - www.victoriaplum.com
★☆☆☆☆
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4.0% of users recommend this
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fdaf's review of Victoria Plum - www.victoriaplum.com

“Charged us £50 delivery. Sent wrong basin & NOT...”

★☆☆☆☆

written by fdaf on 10/10/2014

GO TO B&Q etc - AVOID COMPANY AS THEY DON'T CARE!

I called on Tuesday (7/10/14 at 2pm approx) immediately after receiving my order and had it logged on their computer system by their call center staff. That the basin as delivered was totally the wrong item in an already opened box. The box had the correct description and label but contained a different and much cheaper and older basin.

It looked like either a returned item with the incorrect box which was damaged and in an already opened condition or that someone in their warehouse/delivery network stole the originally enclosed designer basin and replaced it with another older and cheaper one.

Showed the delivery guys (and wrote on their delivery slip) and they agreed, and said call Victoria Plumb to sort it and quickly drove off!

I emailed pictures as advised to VP and my wife and I called them daily for it to be changed as soon as possible. But after 4 days we are still getting the same BS response each time that someone will contact you in 24hrs but no one ever does.

My builders were unable to fit anything in the worry that everything may have to be returned to Victoria Plumb and went home the same day causing my wife and I a lot of lost time and money. They have been off now for over 4 days and Victoria Plumb are still not even confirming that they have received my email or started to investigate the problem let alone solve it.

We paid extra £49.99 delivery charges to have the order delivered in 2 days rather than the free 2 weeks delivery and now its getting close to the free delivery time anyway and everything is on hold because of Victoria Plumb's mistakes and delays.

Repeatedly asked that to have the incorrect basin collected and changed for the correct basin. But being ignored and the last telephone response was if you want to cancel the whole order and send everything back now you will have to pay £49.99.

We will never shop with Victoria Plumb again and definitely do not recommend them for their bad service.

Seriously regretting not ordering at B&Q, would have had free 1 week delivery and could have returned the item myself at their store. Now on brink of ordering a basin from B&Q to make sure builders do job.

God only knows what will happen with the dodgy Victoria Plumb basin!!!

  • Quality of service

  • Layout of shop

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