bad customer service

Victoria Plum - www.victoriaplum.com
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stjanes's review of Victoria Plum - www.victoriaplum.com

“bad customer service ”

★☆☆☆☆

written by stjanes on 30/07/2015

I have recently bought several items from this company, and I must say they look great.
However, the delivery (in this case it was to France) was late despite their promise of delivery on a certain date. This caused a big inconvenience and additional costs to me as the plumber I had hired could not finish the bathrooms.
What I found more upsetting though is that on of the shower mixers, to be more precise the ""Traditional Twin Shower Valve with Victorian
Grand Rigid Riser Kit - Chrome"" does not work properly anymore (after 6 months), i.e. the water is never cold, hence it is heated even when on cold. My email to customer service was not answered and when, after being on hold for 20 minutes, I finally spoke to him and he said that this happens quite frequently and that the manufacturer has even posted a video on line on how to resolve this problems. I think customers should be warned in advance of this issue and then decide whether they want to buy this item or not. I do not live in the town in France were this item was installed and I do not think it is reasonable that my tenant should do a DIY job. I can tell you that Grohe does not have this issue. So much for a 10 year guarantee!

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