ToolandFix Reviews - www.toolandfix.com

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★★★☆☆
3.2 / 5
59
56% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★☆☆☆☆

“never again.... one to avoid”

Written on: by 382Ramirez (1 review written)

Placed an order got told 3 times the courier had sent it to the worng depot. They dont reply to emails, you have to ring to get another fairy tale. After 10 working days (14 days total) still havent recieved my order. I asked for a refund before i got another fairytale about where my order was! Worst service ever i will never use them again!… Read Full Review

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★★★★★

“Great service. Great price”

Written on: by Holden111 (1 review written)

Never had a problem with this company they always deliver when they say they will and cheaper than everyonee else. Can't ask for more. Thank you… Read Full Review

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★☆☆☆☆

“Avoid Tool & Fix”

Written on:

Read carefully ALL reviews about this company then take your business elsewhere. They're quick to take your order and your money but don't want to know about damaged or faulty goods. They ignore emails - very poor customer service!… Read Full Review

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★☆☆☆☆

“Avoid it if you are in a hurry”

Written on: by Nataleel162 (1 review written)

Avoid it if you are in a hurry to get what you ordered They claimed 2/3 day delivery when it took 3 weeks!!Never got an e-mail to confirm order very poor customer service… Read Full Review

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★☆☆☆☆

“Item not sent”

Written on: by cleo789 (2 reviews written)

Time wasters sent in an order waited for a week no item received sent them a email there reply was sorry not in stock yet got my money back through paypall AVOID THEM… Read Full Review

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★☆☆☆☆

“BAD CUSTOMER SERVICE! THEY ALL CAN''T BE WRONG”

Written on: by myreview14 (1 review written)

Ordered a pair of mechanix gloves winter armor which i wanted in large when i checked the order it was showing size medium. so i emailed toolandfix.com the same same day by the way it was a sunday so They were closed. expecting them to respond the monday morning they did not and just sent out the wrong size.so they don't check there emails. As i got a reply from them saying i have looked into this for you on the monday afternoon and you will receive tomorrow, expecting to send out correct… Read Full Review

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★☆☆☆☆

“NEVER ORDER FROM THIS COMPANY!!!!!!”

Written on: by Pixi3 (1 review written)

Ordered a product on the 17th of April I gave them a week and still no product emailed them twice and no response so decided to ring them 2 weeks later and they had no information why I hadn't received my products and they said the order was complete was trying to replace them but asked for a refund which they did SEEMS TO ME THEY RIP PEOPLE OFF BY SAYING THE ORDER IS COMPLETE EVEN IF YOU HAVEN'T RECEIVED THE ORDER STAY WELL AWAY FROM THIS COMPANY!!!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: by BrendaMcBride (1 review written)

Ordered a tool on the 8th March. Thought the link to a "dashboard" which showed the progress of the order was a nice idea. 10 days later the progress still showed the order as "Processing". I contacted them via their website but never got a reply. Three weeks after the order, it still showed as "Processing" and no word from them. I cancelled the order and was much relieved to get my money back… Read Full Review

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★★★★★

“Telescopic Ladder”

Written on: by kazza.griffiths (1 review written)

Great customer service staff very helpful. Order placed on 5th March 2015 and received within in 4 days. Ladders very good value could not find cheaper elsewhere. I would certainly recommend tool and fix and would also order from them again. 5 star customer service & 5 star for a speedy delivery thanks to all at Tool and fix my hubby very please with this has a gift. KG from Staffordshire… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: by 252Scott (1 review written)

Never came when they promised, rang them up made up some lame excuse and said it had been resent, still not arrived nearly 2 weeks now… Read Full Review

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★☆☆☆☆

“definatley AVOID”

Written on: by mazzie20 (1 review written)

made the order on 9/1/15 still not received on the 16th, i phoned told the item was damaged so they had to reorder and it would be dispatched middle of following week ?...phoned again on the 24th and was told item had been dispatched on the 16th ? so should have received it by now...even by royal mails standards...when i called and gave my order number he didnt even have the correct details this doesn't ring true and sounds very dodgy have asked for a refund… Read Full Review

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★☆☆☆☆

“Excessive Delivery cost”

Written on: by Dorian282 (1 review written)

I sent for a small item only costing about £4 but as soon as I put my post code in, the delivery cost came out at about £9. When the item came, it was by royal mail and should only have cost £3.20. I only went ahead with this purchase because it was the only place I could find the particular item I wanted & will not be using this company again. … Read Full Review

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★★★★★

“Excellent speedy service ”

Written on: by SladeLawrence380 (1 review written)

Fantastic customer services used more than once before great delivery services never had an issue highly recommended… Read Full Review

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★☆☆☆☆

“Avoid! Avoid Avoid!”

Written on: by Gideon116 (1 review written)

Beware! I wish I saw the last review of this place before I placed my order for a Christmas gift... I ordered on Monday 15th Dec with good faith that they were honest when they said 1-3 days delivery (or worst case would be royal mail 1st class - 3/5 working days) and I would get this before Christmas. I waited until the following Monday 22nd Dec to chase it up as still nothing. Not even a dispatch confirmation. Upon ringing I was told that they hadn't even received delivery from their supplier… Read Full Review

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★☆☆☆☆

“Did not receive item had to chase them!!!!”

Written on: by Stevens257 (1 review written)

Avoid it if you are in a hurry to get what you ordered. And do not believe 1-3days delivery.... Ordered Saturday and had to call them to find out it will not be even delivered by next Friday and could not confirm the delivery date. Do not recommend at all!!!!' … Read Full Review

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★☆☆☆☆

“Very slow service.”

Written on: by 320Forsyth (1 review written)

I order online twice with them had to wait for the first order 8 days and second i have been told will take 4 days that is very poor service… Read Full Review

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★★★★★

“A1 product, price & service”

Written on: by DiyaOwens (1 review written)

Ordered online 3 x 5 litres of Everbuild Triple Action Wood Treatment after close of business Sat 4th October. Delivered Tues 7th at 1230 by UK Mail exactly when they said it would be. Not bad from Merseyside to South Coast! Excellent product,price, delivery and customer service from ToolandFix. Well done. Would recommend to anyone… Read Full Review

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★★★★★

“Silverline Gas bottle spanner”

Written on: by AbbeyRoberts5 (1 review written)

ordered a Silverline gas Bottle spanner, assuming they were all the same size. When it arrived I found I needed a 30mm spanner for my propane bottle, the spanner I ordered was 27mm. I contacted Toolandfix to advise I had ordered the wrong size. They swiftly organised a refund for me. can't be faired than than!… Read Full Review

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★★★★★

“Quite happy with the service”

Written on: by Colgee (2 reviews written)

I ordered a diamond drill bit based purely on the price, it only has to do one job to be successful (EPX 75mm ) I then happened across a few reviews which suggested that perhaps I might not see it . . . well it's here. Its exactly as advertised. It was well packaged and I got confirmation ahead of its despatch. So I'm happy hopefully you will be too! And what's more it did the job perfectly - and quite clearly would be capable of doing it all over again… Read Full Review

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★☆☆☆☆

“Shockingly bad service.”

Written on: by Shaw106 (1 review written)

I ordered some tools for a job on the 3rd of september, It is now the 10th, I called on the 7th and they said some things I ordered broke in transit (A likely story). The irony being that the 2 things that broke were 2 builders buckets which are labelled as 'invincible' and come with a 5 year guarantee. The job the tools were ordered for was completed on the 7th so are now not needed. Any company I've ordered from in the past have all been rather good, if there is a problem the least you… Read Full Review

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