ToolandFix Reviews - www.toolandfix.com

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★★★☆☆
2.5 / 5
102
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Latest Reviews

★☆☆☆☆

“not a company to do business with!”

Written on: 10/03/2017 by GavinO'Grady256 (1 review written)

Ordered baypole screws expecting delivery in the stated time frame then came across the review sites and to say Iwas gobsmacked was an understatement, I could not believe all the negative feedback so I phoned the company up to enquire what was happening with my order as it has not been delivered and no communication from them. Lo and behold was told it was out of stock and would not be in till next week even though it is still on the web as being in stock. I was asked if I had been informed of… Read Full Review

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★☆☆☆☆

“Worse than Terrible...Avoid...dont give them your money!!!”

Written on: 30/01/2017 by LeonelHunter (1 review written)

Ordered items from them last Autumn and waited, and waited. Rang them 2 weeks later to see where my order was, told none of what I wanted was in stock. Well thanks for letting me know! I asked for a refund and was told it would be done that day. Fast forward six months and I placed another order with this same company. I must add that I deal with lots of suppliers online and I had forgotten the bad service received by these jokers. Again waited and then contacted them to be told, surprise… Read Full Review

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★☆☆☆☆

“Do not use at all!!”

Written on: 23/01/2017 by Lindseyub333 (1 review written)

After placeing my order online before reading any reviews i was told i would be emailed when it was dispatched. Over 2week later i had heard or recievd nothing off tool and fix so emailed them,after reading meny reviews there reply was what seems to be the standard "not in stock" email back.waited another week and still nothing,so contacted paypal and got my money back.please do not use this company nearly every review ive read have had a similar experience too me and some are still trying to… Read Full Review

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★☆☆☆☆

“Avoid this website”

Written on: 17/12/2016

Avoid this company at all costs. Placed an order for £60. Never received any updates or my purchase during the promised 1-3 working day time frame. Contacted them through email, received a response that my item is out of stock and I will receive it in the next 10-14 days. A week has passed and I've decided to do some investigating. Turns out the company has just a little over one star rating in most of the review websites. A lot of the people are directly quoting the emails I've received. It… Read Full Review

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★☆☆☆☆

“Warning don't order anything of this company. Be warned!!”

Written on: 18/08/2016 by muLaw212 (1 review written)

I ordered 4x polo shirts and a pair safety boots off this company on the 10th June and today the 18th August I am still waiting for them. When I ordered them on the website it said that they was in stock. But no they was not! Everytime I called them all I got is one story after another. So I cancelled the order today. Never will I use this company again. Don't use them. Be warned!!!… Read Full Review

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★☆☆☆☆

“Rogue Trader - Order at your peril”

Written on: 28/07/2016 by SoniaaAA (2 reviews written)

I ordered and paid in full by credit card for items online, stated as 'In Stock' with delivery in 3-5 working days. 12 days later, still no delivery so I telephoned the company to be told they didn't have the items in stock and we're still waiting for delivery from their supplier. So, they'd lied on delivery date to get orders. I'd checked and found the same items in stock elsewhere so cancelled the order immediately on hearing this. They confirmed they had refunded my payment, even sent me an… Read Full Review

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★☆☆☆☆

“Shocking Service”

Written on: 13/06/2016 by CTandSLtd (1 review written)

We ordered a metal scanner/detector which after a few days they informed us was not in stock and they didn't know when it would be. So we cancelled the order. This was Nov 2015 and we are still waiting for our money to be credited back in June 2016.This after many many phone calls… Read Full Review

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★☆☆☆☆

“Concrete fixings”

Written on: 09/06/2016 by Bazsss (1 review written)

Items not received waste of dont order of this company as will not received full of .... allways say thay will be in stock every week the same have to get refund through PayPal and order grom a proper company… Read Full Review

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★★★★★

“quick delivery of black and decker drill”

Written on: 05/06/2016

ordered a black and decker 18 volt hammer drill off toolandfix. the product I think is a great item, it might not be as powerful as an equivalent dewalt or Makita machine but for the price it will do me fine. delivery was quick, 2 days or less than the 3 quoted on the website. all in all good service and happy with product… Read Full Review

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★☆☆☆☆

“Failed to deliver ”

Written on: 03/06/2016 by Dave2323 (1 review written)

I ordered some timber screws from this company who failed to deliver ,after placing my order I waited a cpl of days and they never arrived I contacted customer services to be told that they had been dispatched and would be with me in a few days guess what they never arrived contacted customer services again to be told there was no stock they had never even been sent so I asked for my money back they said they would credit my account in 48 hours waited three days nothing contacted again promised… Read Full Review

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★★★★★

“all good”

Written on: 21/04/2016 by PaolaSchultz361 (1 review written)

Ordered a draper compressor from these, works really well thanks lads will use you again… Read Full Review

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★★★★★

“Quick Delivery of Goods”

Written on: 21/04/2016 by Turner1969 (1 review written)

Quicker than expected delivery from toolandfix.com Ordered monday evening and arrived wednesday first thing. Recomended… Read Full Review

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★☆☆☆☆

“order from some where eles”

Written on: 14/04/2016 by Jonathana1980 (1 review written)

Orded two saw horses never told me thay don`t have them in stock,until i phoned to find out the delivery time.i was informed they would be in stock in three days and sent stright away. No delivery i phoned again to be told the items would in at the end of the month(14 days)what a joke asked for a refund finaly a week later money in bank… Read Full Review

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★☆☆☆☆

“Worst Customer Service”

Written on: 13/04/2016 by Stewart1972 (1 review written)

Waiting over a month for instock items. First excuse - supplier let them down. Second excuse - courier damaged items Third excuse - supplier again Incompetent. Please do not use - you have been warned. Read all the other reviews I wish I had. They all say the same. They could not give a monkeys about there customers once they have your money. Thankfully I paid with PayPal so have some comeback… Read Full Review

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★☆☆☆☆

“Festol ro 150”

Written on: 07/04/2016

I purchased a festol ro 150 sander from toolandfix @ £432 and after a week I contacted them to ask where it was, their reply was we dont stock them so its on order from Germany and will be another week. I waited another week and rang again and they didnt have a clue about it so I asked for a refund. I was told it could be up to 3 days before the money hits my bank. So 3 days later I rang asking for my refund, their reply was I do not understand why so I will do it manually right now but could… Read Full Review

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★★★★★

“5 star service will be using again”

Written on: 13/03/2016 by Rihannab471 (1 review written)

It was time to replce my tools and found prices very good and with a wide range of brands to choose from. Delivery arrived next day. Very happy… Read Full Review

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★★★★★

“Fast delivery ”

Written on: 10/03/2016 by Trujillo223 (1 review written)

Great products and a selection of tools and price worked out a lot cheaper than other sellers. Fast delivery and very well packed Thanks … Read Full Review

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★☆☆☆☆

“Shambles of a business”

Written on: 08/03/2016 by BenSmall16484 (1 review written)

Tried to order a trowel,no problem. Delivery time 1-3 working days....5 days later,no trowel. Got intouch with them through emails,promised it would arrive early the following week. End of that week,still no trowel....words were exchanged through numerous amounts of emails,they decided to throw a refund back at me as they didn't even have the item in stock I'd paid for 2 weeks before hand. Refund was meant to have been issued and in my bank early the following week,3rd week,still no money… Read Full Review

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Bluebell4's Response to BenSmall16484's Review

Written on: 27/03/2016

Ditto! Still waiting for my order a month ago - after numerous emails/phone calls

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★☆☆☆☆

“Shame you have to give 1 star minimum.”

Written on: 02/03/2016

1 order okay, the others screwed up. (over many months). All you get is excuses. I could go into details but that would just bore you. Honestly, stay away as far as possible & use a reputable company. If you want hassle give them a call. I am afraid I can't do any more to dissuade you, but you have been warned!… Read Full Review

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★☆☆☆☆

“Awful Company”

Written on: 04/02/2016 by Abigaile377 (1 review written)

I should have read the reviews before ordering. I ordered a £138 chop saw on the 7th Jan and I'm still waiting. I called two weeks after it was ordered: "sorry we are out of stock, its coming from the supplier" A weeks later I called back. "sorry, it's still now here we're expecting it in a few days" At this point a cancelled the order. 1 week later I have still not got a refund so i called them. "sorry, it was stuck in the system" Thankfully I ordered with paypal, if i have not got… Read Full Review

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