ToolandFix Reviews - www.toolandfix.com

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★★★☆☆
3.4 / 5
52
62% of users recommend this
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  • Quality of service

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  • Value For Money

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Latest Reviews

★☆☆☆☆

“Avoid”

Written on: 04/04/2015 by BrendaMcBride (1 review written)

Ordered a tool on the 8th March. Thought the link to a "dashboard" which showed the progress of the order was a nice idea. 10 days later the progress still showed the order as "Processing". I contacted them via their website but never got a reply. Three weeks after the order, it still showed as "Processing" and no word from them. I cancelled the order and was much relieved to get my money back… Read Full Review

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★★★★★

“Telescopic Ladder”

Written on: 09/03/2015 by kazza.griffiths (1 review written)

Great customer service staff very helpful. Order placed on 5th March 2015 and received within in 4 days. Ladders very good value could not find cheaper elsewhere. I would certainly recommend tool and fix and would also order from them again. 5 star customer service & 5 star for a speedy delivery thanks to all at Tool and fix my hubby very please with this has a gift. KG from Staffordshire… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 27/02/2015 by 252Scott (1 review written)

Never came when they promised, rang them up made up some lame excuse and said it had been resent, still not arrived nearly 2 weeks now… Read Full Review

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★☆☆☆☆

“definatley AVOID”

Written on: 23/01/2015 by mazzie20 (1 review written)

made the order on 9/1/15 still not received on the 16th, i phoned told the item was damaged so they had to reorder and it would be dispatched middle of following week ?...phoned again on the 24th and was told item had been dispatched on the 16th ? so should have received it by now...even by royal mails standards...when i called and gave my order number he didnt even have the correct details this doesn't ring true and sounds very dodgy have asked for a refund… Read Full Review

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★☆☆☆☆

“Excessive Delivery cost”

Written on: 07/01/2015 by Dorian282 (1 review written)

I sent for a small item only costing about £4 but as soon as I put my post code in, the delivery cost came out at about £9. When the item came, it was by royal mail and should only have cost £3.20. I only went ahead with this purchase because it was the only place I could find the particular item I wanted & will not be using this company again. … Read Full Review

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★★★★★

“Excellent speedy service ”

Written on: 31/12/2014 by SladeLawrence380 (1 review written)

Fantastic customer services used more than once before great delivery services never had an issue highly recommended… Read Full Review

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★☆☆☆☆

“Avoid! Avoid Avoid!”

Written on: 23/12/2014 by Gideon116 (1 review written)

Beware! I wish I saw the last review of this place before I placed my order for a Christmas gift... I ordered on Monday 15th Dec with good faith that they were honest when they said 1-3 days delivery (or worst case would be royal mail 1st class - 3/5 working days) and I would get this before Christmas. I waited until the following Monday 22nd Dec to chase it up as still nothing. Not even a dispatch confirmation. Upon ringing I was told that they hadn't even received delivery from their supplier… Read Full Review

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★☆☆☆☆

“Did not receive item had to chase them!!!!”

Written on: 18/12/2014 by Stevens257 (1 review written)

Avoid it if you are in a hurry to get what you ordered. And do not believe 1-3days delivery.... Ordered Saturday and had to call them to find out it will not be even delivered by next Friday and could not confirm the delivery date. Do not recommend at all!!!!' … Read Full Review

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★☆☆☆☆

“Very slow service.”

Written on: 29/11/2014 by 320Forsyth (1 review written)

I order online twice with them had to wait for the first order 8 days and second i have been told will take 4 days that is very poor service… Read Full Review

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★★★★★

“A1 product, price & service”

Written on: 07/10/2014 by DiyaOwens (1 review written)

Ordered online 3 x 5 litres of Everbuild Triple Action Wood Treatment after close of business Sat 4th October. Delivered Tues 7th at 1230 by UK Mail exactly when they said it would be. Not bad from Merseyside to South Coast! Excellent product,price, delivery and customer service from ToolandFix. Well done. Would recommend to anyone… Read Full Review

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★★★★★

“Silverline Gas bottle spanner”

Written on: 03/10/2014 by AbbeyRoberts5 (1 review written)

ordered a Silverline gas Bottle spanner, assuming they were all the same size. When it arrived I found I needed a 30mm spanner for my propane bottle, the spanner I ordered was 27mm. I contacted Toolandfix to advise I had ordered the wrong size. They swiftly organised a refund for me. can't be faired than than!… Read Full Review

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★★★★★

“Quite happy with the service”

Written on: 13/09/2014 by Colgee (2 reviews written)

I ordered a diamond drill bit based purely on the price, it only has to do one job to be successful (EPX 75mm ) I then happened across a few reviews which suggested that perhaps I might not see it . . . well it's here. Its exactly as advertised. It was well packaged and I got confirmation ahead of its despatch. So I'm happy hopefully you will be too! And what's more it did the job perfectly - and quite clearly would be capable of doing it all over again… Read Full Review

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★☆☆☆☆

“Shockingly bad service.”

Written on: 10/09/2014 by Shaw106 (1 review written)

I ordered some tools for a job on the 3rd of september, It is now the 10th, I called on the 7th and they said some things I ordered broke in transit (A likely story). The irony being that the 2 things that broke were 2 builders buckets which are labelled as 'invincible' and come with a 5 year guarantee. The job the tools were ordered for was completed on the 7th so are now not needed. Any company I've ordered from in the past have all been rather good, if there is a problem the least you… Read Full Review

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★★★★★

“Excellent service”

Written on: 26/08/2014 by ria.miller (1 review written)

The team were so helpful with everything. It made the order very easy. Especially going out of their way to confirm delivery timing. I'm very happy with the product… Read Full Review

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★★★★★

“great service. great quailty, great price”

Written on: 23/08/2014 by Krista182 (1 review written)

Bought a number of items from tool and fix. I find the customer service staff friendly and will go beyond what they need to, to provide the best service possible. I couldnt ask for any more. Thank you very much and I will be placing my next order very soon. Give them a try you will not be disappointed. … Read Full Review

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★★★★★

“a company that beats all”

Written on: 23/08/2014 by Saunders467 (1 review written)

A company that exceeds all expectations. Fast delivery. Great friendly customer service and item delivered on the day that I specified. I really couldn't ask for more. 5 stars would recommend to anyone. Thank you… Read Full Review

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★★★★★

“Outstanding Service, Speedy Delivery and Great Items”

Written on: 22/08/2014 by Akatsuki-Leader (1 review written)

I ordered a Tacwise Staple Gun and Blue Barrier Fencing, firstly I'd like to say that the items are of high quality. Also not only do they offer a quick service, they live up to this promise having arrived the day after ordering!! Overall a great company and a pleasure to do business with. Truly earned 5 Stars!!… Read Full Review

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★☆☆☆☆

“RIDICULOUSLY CHRONIC SERVICE”

Written on: 17/08/2014 by innesmac (1 review written)

Ordered a litter picker on 1st Aug No Delivery or Communication since then !!! Quick at taking payment… Read Full Review

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★☆☆☆☆

“rubbish service ”

Written on: 01/08/2014 by ianturner1 (1 review written)

i ordered a brick trowel and a Thursday, checked my ordered online on the following Tuesday and it hadn't been sent, i spoke to someone online and they promised me it would be sent on the Thursday, a week after my order, nothing came on Friday and i ended up calling them explaining it was an urgent order and was told it had been sent back to the warehouse and needed resending for some odd reason and couldn't be with me till the Monday, a whole week and 4 days after it was ordered, i wouldn't… Read Full Review

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★★★★★

“Great Service, Great price”

Written on: 03/07/2014 by SkylerMcQueen (1 review written)

Using the website it is so easy to find what you're looking for. I ordered with the 2-5 day delivery and it was delivered even before that. Well done and keep up the good work. I would reccomend Tool and Fix to any friend or family member.I had looked at a few sites for the items I was looking for and Tool and Fix was best on price and for the quality of item I was looking for… Read Full Review

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