ToolandFix Reviews - www.toolandfix.com

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★★★☆☆
2.6 / 5
83
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Latest Reviews

★☆☆☆☆

“Awful Company”

Written on: 04/02/2016 by Abigaile377 (1 review written)

I should have read the reviews before ordering. I ordered a £138 chop saw on the 7th Jan and I'm still waiting. I called two weeks after it was ordered: "sorry we are out of stock, its coming from the supplier" A weeks later I called back. "sorry, it's still now here we're expecting it in a few days" At this point a cancelled the order. 1 week later I have still not got a refund so i called them. "sorry, it was stuck in the system" Thankfully I ordered with paypal, if i have not got… Read Full Review

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★☆☆☆☆

“Shoddy Shady should be avoided”

Written on: 01/02/2016 by dawnsol67 (1 review written)

Ordered goods on 10th January 2016. 7 days later still no goods. Chased the items with Tools and Fix who advised middle of the following week. Essentially this went on for 3 weeks until I obtained the name of the owner (you know who you are!!) and email both him and his incompetent manager. They advised that the goods were ordered in from Bond It (don't believe that for one minute) and that order never arrived!!!! Seriously!!! Spoke today with the owner who was initially abrasive (only… Read Full Review

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★☆☆☆☆

“Never ever order from them”

Written on: 29/01/2016 by Torres227 (1 review written)

Please do not order from them as you will never receive your item. All of the staffs are lier and you will not get the chance to speak to the manager. Once they take your payment you will minimum have to wait for a month or so to get what you ordered… Read Full Review

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★☆☆☆☆

“Absolute Rubbish Avoid”

Written on: 26/01/2016 by 89O'Hara (1 review written)

ordered a coal bunker on 1st January and was suppose to be delivered a couple of days later. When it did not arrive I emailed company and was told that having reviewed my order it appeared there as a problem and unfortunately would not be delivered until the middle of the following week. Waited but still no coal bunker arrived. Emailed again and had exactly the same reply. Told hem I was not happy and wanted a refund. They agreed and issued a credit not But NO REFUND OF MONEY!!! Contacted pay… Read Full Review

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★☆☆☆☆

“absolute joke of a company ”

Written on: 25/01/2016 by 1976Forsyth (1 review written)

Avoid this company!!!!!!!! I ordered a biscuit jointer on the 4th November last year, 6 1/2 weeks later after hearing enough **** about it being sent out and not, i requested a refund to yet 8 days on I'm still waiting for it,have emailed and tried ringing,such a poor customer service I obviously won't be using again and hope that people don't get mistreated as well… Read Full Review

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★☆☆☆☆

“Dropshippers!”

Written on: 17/01/2016 by fkWhite211 (1 review written)

Do not buy from this company. Terrible service, still not received my order after waiting three weeks!!!!! I phoned them and was just fobbed off… Read Full Review

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★☆☆☆☆

“still waiti g of my saw blades from 15th of november”

Written on: 03/01/2016 by Churchill162 (1 review written)

Do not order from these conmen i have rang up about 10 times regarding 19 quids worth of blades same old $#$#@ every time there in the post we will deliver them again tgere on there way what a bunch of *%#% a/holes never mind when they lose there ability to take credit cards and debit cards next year they will be in the clarts i will be writing to my credit card company along with the details of this site… Read Full Review

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★☆☆☆☆

“This place shpuld be shut down”

Written on: 31/12/2015 by Barnes279 (1 review written)

Disgusting service, I placed an order to find out three weeks later it hadn't been sent out due to the product being out of stock. I asked for a refund then had to chase up 3 times for this. Absolute joke. You should hang your head in shame. Would never even look at this place again… Read Full Review

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★☆☆☆☆

“Poor service & opens you up to spam ”

Written on: 29/12/2015 by Hackett454 (1 review written)

Ordered an item. After a week had to chase them to be told courier lost the item - no communication. Also since placing an order I now get a stream of spam emails on a daily basis that I never got before. ObvIously selling on customer info AVOID… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 24/12/2015 by Grahambing (2 reviews written)

I wish I had read the reviews before I ordered !! - I purchased a screwdriver set on 11th December for my sons Christmas present - their website said it was in stock and they took the money on 14th December - it is now 24th and still no delivery !! - I tried calling them yesterday and today - phone just kept ringing and then disconnected - I now have to try and obtain a refund through paypal - DO NOT UST THIS COMPANY!!… Read Full Review

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★☆☆☆☆

“Terrible Customer Service, Would NOT use again”

Written on: 21/12/2015 by Ramiro75 (1 review written)

Ordered an expensive electrical item from them, which after little use found to be faulty. Rang them & was told a replacement would be sent out, did not arrive. Rang again, stated same thing, yet again did not arrive. Two weeks of phone calls I was told it is sent out & with a courier currently but they do not have tracking information (which they would have, if it was sent out). Stated that it will arrive tmrw. No return received. They will say all the right things down to phone to fob you… Read Full Review

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★☆☆☆☆

“No communication and slowest ever”

Written on: 07/12/2015 by Angel320 (1 review written)

Ordered a plasterering trowel. Two weeks later I tried to get hold of them via their website. No reply. So I started a PayPal dispute and surprise surprise they dispatched the order. No communication at any stage. I should have sent it back and claimed my money back but I couldn't be bothered. Put it down to experience. These jokers must make their money selling from a sales counter at the warehouse. The online stuff is a massive afterthought and they may as well not bother. Avoid… Read Full Review

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★★★★☆

“Satisfied customer”

Written on: 30/11/2015 by Chazb268 (1 review written)

Only read reviews after I'd placed my order so panicked when I read them thinking my goods wouldn't arrive. Spoke to a guy in customer services who chased up the order and then rang me with the day and time of the delivery and goods arrived within the stated time. Found staff very helpful so don't be put off by all the negative reviews… Read Full Review

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★☆☆☆☆

“IS THIS THE WORST COMPANY IN UK .SHOCKING .”

Written on: 27/11/2015 by tony0022 (4 reviews written)

THIS COMPANY SHOULD CALL IT A DAY ,HOW THEY MAKE MONEY GOD ONLY KNOWS .THEY SHOULD NOT BE ALLOWED TO TRADE .CUSTOMER SERVICE IS NON EXISTENT… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 27/11/2015 by Pattersonue447 (1 review written)

I only read the terrible reviews once I had placed my order. Ordered goods on 15.11.15 got confirmation e mail no problem. However 10 days later no items received did not have any communication saying items not available sen e mail to company no response left message for some one to ring but again no reply. Whe eventually for to speak to some one told an item was out of stock and it will be with me next week but after reading reviews not sur if to believe them. My advice do not use them !!!!… Read Full Review

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★☆☆☆☆

“Do not use toolandfix.com”

Written on: 24/11/2015 by hrGilliam285 (1 review written)

Worst company I've ever used ordered a trowel over 2 weeks ago I chased up the item and was told there courier had lost it ,was promised countless call backs , it turns out it hasn't even been sent , stay well clear… Read Full Review

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★☆☆☆☆

“Never use this company”

Written on: 21/11/2015 by 361Fox (1 review written)

I placed an order via their website it all looked very professional, but that is as far as this companies prowess goes. Complete disaster, I never received any postal details, after 7 working days (you are promised 2-3 working days delivery don't believe it) I called them, didn't get very far but was promised a call back, never happened so I called them and was informed that my order was suspended de to items being out of stock. Not acceptable to be told this late in the process when I have my… Read Full Review

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★☆☆☆☆

“Do not touch!!!!”

Written on: 16/11/2015 by Kochjt300 (1 review written)

Order an item over 2 weeks ago phoned 4 times to see if item was on way got given aload of lies just phoned again to find out not even been sent!!!! They were happy enough to take the money let's see if get a refund do not use this company… Read Full Review

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Drooney's Comment

Written on: 16/11/2015

Had exactly the same experience. Still waiting for my refund. I put a negative comment on their Facebook page which they quickly deleted - it seems they can manage to do that but not organise a refund!

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★☆☆☆☆

“Don't Shop Here!”

Written on: 16/11/2015

Ordered goods in October which didn't arrive. Finally received email on 5 Nov to say the paint I had ordered had spilled at the courier's depot and not more available. Was told only solution was a refund - am still waiting for the money! Having read other's reviews, this is a similar story. I also posted on their Facebook page to complain - they removed the post almost immediately. Funny how they can manage that but not issue refunds!… Read Full Review

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★☆☆☆☆

“the worst service I've ever seen I had a delivery two...”

Written on: 14/11/2015 by Laylav306 (1 review written)

the worst service I've ever seen I had a delivery two days late but was not with all things that I ordered and after many calls and emails to them I had 2 more deliveries and one more week waiting to collect all my items which I buy from them… Read Full Review

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