The worst customer service I have ever experienced!

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2.5 / 5
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  • Quality of service

  • Layout of shop

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Guest's review of ToolandFix


“The worst customer service I have ever experienced!”

Written on: 29/09/2017

After I had placed an order I found out a week later when I emailed the company the the items were not in stock. They had of course charged my credit card when I placed the order. I cancelled my ord er and asked for a refund. The company confirmed that a refund had been made the same day.
Not surprisingly it never showed up. I questioned this a number of times over the next month and was told more than once that it had been made when it hadn’t. Only when I threatened court action did I receive my refund! Disgraceful conduct! Luckily for all of us there are many professional companies out there that sell these type of products. I will never use this company again!

  • Quality of service

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